Deputy Manager

3 days ago

Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 4,00,000 per year

REF72947D-Deputy Manager - Operations- Accounts Receivable (Collections and Cash Apps)-US and UK Shift-Pune

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
  • More then 8 years of experience in Order to cash with minimum 3 yrs in Cash Apps, 3 yrs in collections & claims handling
  • Minimum 3 years of team handling experience on papers
  • Minimum 6 years of experience with SAP
  • Should have prepared SOPs/DPMs
  • Should have driven minimum one project in OTC other than excel Macros. Same needs to be explained with quantification of benefit realized (FTE Or Value)
  • Should be aware of current SLA's and KPIs of the process, with targets in % and how they are calculated
  • Excellent verbal and written communication skills are mandatory
  • Good understanding of Accounting principles and practices and has complete understanding of his / her process fits into the client context
  • Intense focus on SLAs, VoC, governance, client engagement and service delivery
  • Continuosly drive process and quality improvements across the team
  • Plays a critical role in recruitment, process training, talent management, talent engagement, etc

Shift- US Shift (WFO Only)

Job Location- Pune (Viman Nagar)

Qualifications

a) Commerce / Accounts Graduate b) Semi qualified accountants

Experience LevelSenior Level

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