
Developer (Freelancer)
19 hours ago
Position:
Developer
Location:
Bengaluru (2 days in a week WFO)
Experience:
3–8 years (minimum 2+ years in development)
Employment:
Type: Freelance
About the Role
We are seeking a skilled Developer to design, build, and optimize conversational AI bots and virtual assistants using the platform. The ideal candidate will have hands-on experience in chatbot development, natural language processing (NLP), and integrating enterprise systems to deliver seamless customer and employee experiences.
Key Responsibilities
- Design, develop, and deploy chatbots and virtual assistants on the platform.
- Configure and customize conversational flows, dialog tasks, NLP models, and integrations.
- Build and maintain integrations with enterprise systems (CRM, ERP, IVR, APIs, Databases, etc.).
- Implement multi-channel deployments (Web, Mobile, WhatsApp, Microsoft Teams, Slack, IVR, etc.).
- Work with business analysts and stakeholders to gather requirements and map them to chatbot use cases.
- Optimize NLP/NLU models for improved intent recognition and entity extraction.
- Monitor bot performance, generate analytics reports, and enhance conversations based on user feedback.
- Ensure security, compliance, and scalability in chatbot solutions.
- Troubleshoot and resolve issues in bot design, functionality, and integrations.
- Collaborate with cross-functional teams (developers, testers, product owners, business teams).
Required Skills & Qualifications
- Strong hands-on experience with Bot Builder Platform.
- Experience in chatbot development, dialog design, and conversational flow creation.
- Knowledge of NLP/NLU concepts and ability to tune bots for high accuracy.
- Experience integrating bots with REST APIs, databases, and third-party platforms.
- Familiarity with JavaScript, , Python, or Java for custom scripting and backend extensions.
- Understanding of enterprise systems (Salesforce, ServiceNow, SAP, Oracle, etc.).
- Knowledge of deploying and managing bots across multiple channels.
- Strong problem-solving skills and debugging experience.
- Excellent communication skills and ability to work in agile teams.
Good to Have
- Experience with other conversational AI platforms (Dialogflow, Amazon Lex, Microsoft Bot Framework, etc.).
- Exposure to cloud platforms (AWS, Azure, GCP).
- Knowledge of AI/ML concepts for advanced conversational intelligence.
- Prior experience in IVR/Contact Center integrations.
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