Program Manager-IQC

4 days ago

Gurgaon, Haryana, India Lenskart Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Incoming Quality (Raw Materials & Vendor Quality)

  • Manage incoming quality checks for raw materials, frames, lenses, and accessories.
  • Conduct supplier audits, drive vendor improvement programs, and enforce quality standards.
  • Reduce supplier rejection rates and ensure compliance with specifications.

In-Process Quality (Warehouse & Production)

  • Oversee in-process quality inspections in warehouses and edging processes.
  • Identify process gaps and implement corrective/preventive actions (CAPA).
  • Drive Lean / Six Sigma projects to reduce rework, defects, and cycle time.

Customer Quality (Customer Experience & Complaints)

  • Partner with customer service teams to analyze customer complaints related to product quality.
  • Conduct root cause analysis (RCA) and align corrective actions across vendors, plants, and warehouses.
  • Implement sustainable solutions to reduce repeat complaints and improve customer satisfaction (CSAT, NPS).

Project & Program Management

  • Lead quality improvement projects across supply chain, plant, and customer service functions.
  • Track KPIs, risks, and project milestones ensuring timely execution.
  • Collaborate with cross-functional teams for continuous improvement.

Data & Reporting

  • Define and monitor KPIs such as incoming rejection %, in-process defect %, customer complaint rate, and resolution TAT.
  • Prepare weekly/monthly dashboards and present to leadership with action plans.

Key Requirements

  • Bachelors degree in Engineering, Supply Chain, or Quality Management.
  • 5–8 years of experience in quality management, supply chain, vendor development, or customer service operations (preferably in e-commerce, manufacturing, or FMCG).
  • Strong knowledge of IQC, process audits, and customer complaint handling.
  • Hands-on experience with Lean / Six Sigma tools (Green Belt preferred).
  • Strong project management, problem-solving, and vendor negotiation skills.
  • Data-driven mindset; proficiency in MS Excel, PowerPoint, Power BI (preferred).

What We Offer

  • A chance to transform quality standards in a high-growth e-commerce + manufacturing environment.
  • Direct impact on millions of customers' eyewear experience.
  • Exposure to large-scale supply chain and vendor ecosystems.
  • An innovative, fast-paced, and collaborative work & responsibilities

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