IDFC Bank

Job Description:

Ensure quality customer acquisition and onboarding for each customer as per Bank's policy and guidelines

Forging effective relationships with customers and ensuring quality customer service is delivered at all points in time

Giving the client need based product solutions and in the process aligning client requirements with business specifics

Assessing customer propensity and ensuring higher product penetration per relationship

Referencing for more business from existing customers

Handle customer queries and complaints

Manage assigned branch operational functions like custodian for pins, cheque books, locker, etc.

Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc

Conducting branch administration and lobby management.

Excellent communication skills

Service orientation

Ability to work under pressure and achieve targets

High energy levels

Extremely patient in disposition

Hospitality experience and exposure in customer service environment is an added advantage