Process Trainer Lead

2 weeks ago


Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 15,000 - ₹ 28,00,000 per year

Role & responsibilities

  • Conduct new hire training and soft skills / Negotiation skill training
  • Should complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Ability to execute training tasks / assignment on short notice
  • Interested to deliver and contribute towards process improvement

Take accountability for new hires performance during the OJT period, including attrition

  • Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and Policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls , creating product level FAQs .
  • Nominating hall of fame & hall of shame for OJT Batch .
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

Preferred candidate profile :Immediate joiners /30 Days


  • Process Trainer

    18 hours ago


    Mumbai, Maharashtra, India Crescare Solutions Full time ₹ 90,000 per year

    JOB TITLE- PROCESS TRAINER (BPO Industry)Trainer – (US Process)Location- Malad, MumaiShift- Rotational Shifts5 days working, 2 days Rotational week offQualification- HSC/Graduate Salary: upto 7.5 LPA Experience: 1+ year in international training Role: Conduct training sessions, enhance employee performance, and ensure adherence to processes.Must have...

  • Process Trainer

    1 week ago


    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    A Process Trainer designs, delivers, and assesses training programs to ensure employees understand and can perform their job functions efficiently and effectively. Responsibilities include identifying training needs, developing training materials (like lesson plans and content), facilitating sessions, and evaluating program effectiveness through feedback and...

  • Process Trainer

    2 weeks ago


    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title- Process TrainerLocation: Navi MumbaiCompany Description:About Sutherland:Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading...


  • Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Position: Process Trainer – Operations (Voice) Operations: Telesales Voice (Inbound & Outbound) Client Geography: United States Work Shift: Night Hours (IST) Work Location: Mahape, Navi Mumbai Role Type: Full Time – Permanent Position Reports to: Manager Brief: We are looking for a skilled Process Trainer – Voice Operations who can train, and...

  • Process Trainer

    5 days ago


    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    Plan batches w.r.t NHTs and Refresher trainings for the projects assigned.Should be aware of TNA, TNIReview Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profileDomestic processPresentation Skills Facilitate internal tests, certification for trainers,...

  • Process Trainer

    4 days ago


    Navi Mumbai, Maharashtra, India Hexaware Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Process TrainerLocation: Ghansoli, Navi Mumbai Openings: 4 Shift: Day Shift Qualification: Graduate (Mandatory) Experience: Minimum 2 years (BPO sector experience is mandatory) Preferred Background: Sales, Insurance, or Customer Service Batch Frequency: New batches delivered on a weekly basis Availability: Immediate Joiners preferred ...

  • Process Trainer

    21 hours ago


    Navi Mumbai, Maharashtra, India vasitum Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Summary: The Contact Center Line/Process Trainer at iMetrix Solutions maximizes the effectiveness of call center representatives by ensuring representatives have thorough knowledge of products, services, can effectively use telephone sales-closing skills, resolve customer issues both on Sales or Customer Service calls and provide positive customer...

  • Process Trainer

    6 days ago


    Navi Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This job is provided by Location: MumbaiLanguages: Fluent in English, Hindi, and any South Indian language (Tamil, Telugu, Kannada, or Malayalam)Are you passionate about training, process excellence, and helping teams grow? We're looking for a dynamic Process Trainer to join our teamWhat You'll DoConduct onboarding & process trainings for new hires.Deliver...


  • Mumbai, Maharashtra, India Yugn Full time ₹ 4,32,000 - ₹ 6,48,000 per year

    Profile: Process Trainer Sector: BPO    Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as Process Trainer Education: Graduation (any stream) Salary: Up to 6 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Administering Employee Training...

  • Process Trainer

    5 days ago


    Mumbai, Maharashtra, India Paisabazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Process Trainer ResponsibilitiesIdentifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal...