Inside Sales Executive

Job description

Job Title: Inside Sales Executive

Location: Bengaluru (Remote/Hybrid options available)

Type: Full-Time

Experience Required: 2–4 years

Industry: Pet Care, Services & Technology

Compensation: ₹25,000 – ₹35,000 per month

About the Organization:

The organization is redefining pet care in India through innovation, technology, and compassionate service. As a leading full-stack pet care platform, it provides doorstep services such as grooming, boarding, training, and more, serving thousands of pet parents every month and rapidly expanding its presence across major cities.

Role Summary:

The Inside Sales Executive will act as a key link between pet parents and the organization's grooming and pet care services. The role involves managing inbound and outbound communication, coordinating bookings, tracking payments, and ensuring smooth interaction between customers and service providers. The ideal candidate should excel in lead conversion, customer experience, and operational coordination, with a proactive and consultative sales approach.

Key Responsibilities:

1. Inbound & Outbound Communication

• Handle inbound calls, WhatsApp messages, website, and social media inquiries promptly.
• Conduct outbound calls for lead follow-ups, service confirmations, renewals, and feedback.
• Manage communication across multiple channels using Exotel, CRM systems, and WhatsApp Business.
• Maintain a minimum daily combined talk time of 3+ hours to ensure strong customer engagement and conversion.

2. Order Scheduling & Coordination

• Plan and schedule grooming and pet care services efficiently across various teams and locations.
• Match customers with suitable groomers, trainers, or hosts based on specific needs.
• Handle reschedules, cancellations, and urgent service requests with efficiency.
• Ensure clear communication among customers, service providers, and logistics teams.

3. Payment & Order Tracking

• Monitor payments, generate invoices, and ensure timely payment collection.
• Track each order from booking to completion, ensuring service quality and customer satisfaction.
• Collaborate with the finance and operations teams for payment updates and reconciliation.

4. Customer Experience & Relationship Management

• Provide a consultative sales experience, guiding customers on service options, packages, and pricing.
• Gather customer feedback and coordinate improvements in service delivery.
• Build long-term relationships to encourage repeat bookings and referrals.

5. Reporting & Insights

• Maintain accurate records of leads, bookings, and payments in CRM and Google Sheets.
• Prepare daily and weekly reports covering calls, conversions, payments, and service metrics.
• Identify patterns, challenges, and opportunities to improve conversions and customer retention.

6. Collaboration & Ownership

• Work closely with the operations and core team to ensure seamless service delivery.
• Take complete ownership of assigned targets and contribute to business growth.
• Participate actively in team meetings, reviews, and training sessions.

Requirements:

• Graduate (preferably in Business, Sales, or Marketing).
• 2–4 years of experience in inside sales, customer service, or operations (preferably in startup/service industries).
• Strong ability to manage both inbound and outbound sales processes.
• Excellent communication skills in English (knowledge of Kannada or Hindi is a plus).
• Proficient in CRM tools, Google Sheets/Excel, Exotel and WhatsApp Business.
• Highly organized, detail-oriented, and self-driven.
• Passionate about pets and committed to delivering exceptional service.

What we offer:

• Attractive fixed salary with performance-based incentives.
• Opportunities for rapid career growth and leadership roles.
• Flexible remote/hybrid working options.
• Exposure to work closely with the core leadership team.
• A young, energetic, and pet-loving work culture.

Apply on:

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Work from home

Experience:

• Inside sales: 1 year (Preferred)

Work Location: In person