Front Desk Receptionist

15 hours ago

Mumbai, Maharashtra, India The Whispering Woods Resort Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Position:
Resort Receptionist

Location:
Whispering Woods Resort, Bhiwandi

Department:
Front Office & Guest Services

Reports To:
Operations Manager / General Manager

Work Mode:
On-Site – Candidates will be required to stay at the property.
Food & accommodation will be provided.

⸻

Role Overview

Whispering Woods Resort is looking for a
professional and guest-focused Front Desk Receptionist
to join our hospitality team. The role involves managing guest check-ins and check-outs, ensuring smooth front desk operations, monitoring room readiness, and coordinating with Housekeeping to deliver an excellent guest experience.

The ideal candidate will be
approachable, proactive, and detail-oriented
, with the ability to multitask in a dynamic resort environment while maintaining high standards of service.

⸻

Key Responsibilities

Front Office & Guest Handling


• Welcome guests with warmth and professionalism, ensuring a positive first impression.


• Manage daily check-in and check-out processes accurately and efficiently.


• Handle guest queries, feedback, and requests with courtesy and professionalism.


• Assist with reservations, bookings, and guest communication across multiple channels.

Room Readiness & Hygiene Monitoring


• Conduct periodic checks to ensure guest rooms are clean, prepared, and meet quality standards.


• Report maintenance or service issues and ensure timely resolution.


• Support Housekeeping in maintaining consistency in room standards.

Coordination with Housekeeping


• Work closely with the Housekeeping Supervisor to manage room allocations and turnovers.


• Ensure smooth communication between Front Office and Housekeeping teams.


• Track schedules and updates to guarantee timely room readiness for guests.

Daily Operations


• Support day-to-day resort operations in alignment with management directives.


• Maintain compliance with service protocols and operating procedures.


• Ensure accurate front desk records, logs, and reports.


• Uphold the resort's brand image and commitment to service excellence.

⸻

Requirements


• Previous
experience in the hospitality or resort industry
is strongly preferred.


• Strong communication skills in
English, Hindi, and Marathi
.


• Professional, approachable, and guest-oriented personality.


• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.


• Flexibility to work weekends, evenings, and holidays in line with hospitality schedules.


• Familiarity with
Property Management Systems (PMS)
or front office software is an advantage.

⸻

What We Offer


•
Food and accommodation
provided at the property.


•
2 offs per month
for work-life balance.


• Opportunities for
career growth in hospitality operations
.


• A supportive and professional work environment with exposure to resort management.

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