Customer Engagement Executive

1 week ago

Bengaluru, Karnataka, India NoBrokerHood Full time ₹ 3,00,000 - ₹ 50,00,000 per year

Company Description

NoBrokerHood, launched in 2018 as a subsidiary of India's first prop-tech unicorn NoBroker, is a leading visitor, community, and finance & asset management system designed for gated societies. With a 50% market share, it manages over 25,000 societies and secures the lives of more than 48 lakh families across India. The platform offers a variety of services, including home maintenance, property renting, and selling, while enabling revenue-generation opportunities for societies and businesses through features like Monetisation and Marketplace. With Level 1 PCI-DSS Certification and strict GDPR, PDPB 2019, and ISO 27001 compliance, it ensures advanced security standards and data privacy. NoBrokerHood recently received a $5 million investment from Google to further its growth and expansion.

Role Description

The Client Engagement Executive is responsible for building strong relationships with clients, understanding their needs, ensuring high satisfaction, and supporting sales or service teams with excellent communication and coordination. The role involves managing client accounts, solving queries, driving engagement, and ensuring smooth delivery of services.

Qualifications

  • 0.6–4years of sales/inside sales experience with proven target achievement.
  • A Bachelor's degree in Business Administration, Marketing, or a related field
  • Excellent communication skills. (Hindi & English mandatory)
  • Manage team performance (daily/weekly/monthly) and conduct regular reviews.
  • Train, motivate, and mentor team members; ensure adherence to SOPs/SLAs.
  • Allocate leads fairly, track demos, follow-ups, and resolve escalations.
  • Schedule and conduct meetings with society committees, RWAs, and key stakeholders.
  • Present offerings, handle objections, and build strong client relationships.
  • Maintain sales reports, update CRM, and share performance insights.
  • Manage referral leads and coordinate for validation.
  • Schedule meetings with Builders/RWAs and ensure team meets meeting targets.

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