Customer Relationship Executive
5 days ago
Job Summary
We need a female candidate (around 30 years old) for managing customer relationships for our wedding catering business.
Key Responsibilities
Handle Customer Queries: Respond to calls/emails regarding wedding catering services.
Follow-ups: Track clients from booking to event completion.
Coordinate Catering: Work with internal teams for smooth delivery.
Customer Service: Ensure high satisfaction levels.
Feedback Collection: Get client feedback post-event.
Reporting: Provide updates on customer interactions as needed.
Technical Comfort
CRM Tools: Comfortable using CRM software for tracking interactions.
Office Software: Proficiency in MS Office (Excel, Word, Outlook).
Email & Communication Tools: Good with email and phone communication.
Requirements
Experience: 3 years in customer service.
Location: Live within 2-3 km of office.
Age: Female, around 30 years.
Communication: Good communication skills.
Working Hours: 10:30 AM to 6:00 PM.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Work Location: In person
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