Team Lead/ Sr. Team Lead
2 days ago
Kindly Contact /
Role & responsibilities
Hands-on experience in handling operational activities and managing teams
Timely escalations to mitigate risk of losing clients
Oversee daily AR operations, ensuring timely and accurate billing, invoicing, and collections.
Monitor and manage outstanding receivables, following up on overdue accounts.
Preparing process related documents including but not limited to process updates, reference document
Performance evaluation of team members, identifying performance gaps and timely escalations to the HR
Overseeing the activities and performance of your team by tracking goals, setting individual targets, and facilitating the ongoing training of the members
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Work on feedback from the clients share and celebrate positive reviews and identify the cause and resolve it in case of negative reviews
Promoting the organization's services
Understand our ideal customers and how they relate to our services
Preferred candidate profile
Bachelors degree is mandatory
Candidates with excellent written and verbal communication skills and good academic background
The business is aligned with US business hours, therefore working in night shifts or 24 hrs rotational shifts in India is compulsory
Candidates with 1 years of experience as an TL or AM from BPO/KPO industry
Tech savvy, creative and research skills will be highly appreciated.
Experience in customer relationship management
Experience in managing and directing a team
Good analytical skills with a detail oriented mindset
Perks and benefits
Health Insurance Coverage
Disability Insurance
Leave Encashment
Sat & Sun fixed weekend off
Reward & Recognition
Employee Engagement
Paid holidays and sick time
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