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Associate - Technical Product Support EU
2 weeks ago
Avantor is looking for an associate for an entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of problems. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.
What we're looking for
Education: · Undergraduate/Masters in Science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation)
Experience:
0-1 years of experience.
Preferred Qualifications:
Preferred experience in Proteomics, Genomics, Microbiology & Bio-Chemistry lab techniques.
Hands-on experience with HPLC, GC-MS, RT-PCR, FPLC, FTIR, AAS, SEM/TEM.
Excellent communication in English (written & Verbal) - ability to interact with native English speakers.
Adequate Typing skills – minimum of 25 wpm with 98+% accuracy
Proficiency in Microsoft Office – MS Word and MS Excel and/or MS Access
Positive attitude towards work, team, learning and taking up initiatives/tasks.
Ability to provide accurate information in user-friendly manner.
Flexible to shifts.
Attention to details - Quality, training abilities and people management.
Ability to handle business calls.
How you will thrive and create an impact:
To be part of a multi disciplined team providing pre and post sales technical support to our customers and sales associates via the telephone, email and live chat.
Continually enhances product knowledge as well as sales and customer applications skills.
Maintains specific account records as required by management.
Maintains awareness of territory and overall sales and profitability goals.
Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts.
Performs other duties as assigned.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
