Customer Support Executive — Non-Voice + Blended Support Role

3 days ago

Ahmedabad, Gujarat, India MYBYK Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We're Hiring at Greenpedia Bike Share Pvt. Ltd (MYBYK )
MYBYK is growing, and we're on the lookout for passionate individuals to join our Customer Support Team in Ahmedabad.

If you're someone who believes in delivering outstanding customer experiences and want to grow with a dynamic mobility company, we'd love to hear from you

Open Position:

Customer Support Executive — Non-Voice + Blended Support Role

Why Join Us:

Be part of India's leading public bike-sharing company

Work in a collaborative, fast-growing environment

Opportunities for skill enhancement and career growth

Key Responsibilities:

Respond to customer queries via chat with accuracy and empathy

Make outbound calls for follow-ups, engagement, and retention

Manage backend requests such as refunds, account updates, and technical escalations

Handle customer queries received through email and social media

Log all interactions, maintain proper documentation, and ensure timely follow-ups

Identify process gaps, share insights, and recommend improvements

Collaborate with team members to resolve complex issues

Meet key performance metrics like response time, resolution rate, and customer satisfaction

Job Requirements:

Minimum qualification: 12th Pass

Strong communication skills in English (written & verbal)

Ability to multitask across chats, emails, calls, and backend requests

Problem-solving mindset with empathy and attention to detail

Willing to work 6 days a week in flexible shifts

Location: Ahmedabad (On-site only — remote work not available)

Send your resume to:

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