
Customer Support Executive — Non-Voice + Blended Support Role
2 days ago
We're Hiring at Greenpedia Bike Share Pvt. Ltd (MYBYK )
MYBYK is growing, and we're on the lookout for passionate individuals to join our Customer Support Team in Ahmedabad.
If you're someone who believes in delivering outstanding customer experiences and want to grow with a dynamic mobility company, we'd love to hear from you
Open Position:
Customer Support Executive — Non-Voice + Blended Support Role
Why Join Us:
Be part of India's leading public bike-sharing company
Work in a collaborative, fast-growing environment
Opportunities for skill enhancement and career growth
Key Responsibilities:
Respond to customer queries via chat with accuracy and empathy
Make outbound calls for follow-ups, engagement, and retention
Manage backend requests such as refunds, account updates, and technical escalations
Handle customer queries received through email and social media
Log all interactions, maintain proper documentation, and ensure timely follow-ups
Identify process gaps, share insights, and recommend improvements
Collaborate with team members to resolve complex issues
Meet key performance metrics like response time, resolution rate, and customer satisfaction
Job Requirements:
Minimum qualification: 12th Pass
Strong communication skills in English (written & verbal)
Ability to multitask across chats, emails, calls, and backend requests
Problem-solving mindset with empathy and attention to detail
Willing to work 6 days a week in flexible shifts
Location: Ahmedabad (On-site only — remote work not available)
Send your resume to:
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