Voice & Non-Voice Customer Support Executive
5 days ago
- Key Responsibilities:
- Handle inbound and outbound calls for record retrieval requests.
Required Skills & Qualifications:
- Education: Minimum HSC (12th Pass) or Any Graduate.
- Experience: 0-2 years in an international BPO or voice process role. Freshers with good communication skills are welcome to apply.
- Skills:
- Excellent verbal communication skills in English.
- Strong listening and problem-solving abilities.
- Good typing speed and proficiency in MS Office (Excel, Word, Outlook).
- Ability to work in a fast-paced environment and handle multiple tasks.
- Customer-centric approach with a professional attitude.
- Work Schedule: Night Shift (US Shift) with weekly offs as per business requirements.
- Communicate effectively with clients and third parties to collect necessary records.
- Ensure timely follow-ups and maintain accurate call logs.
- Provide excellent customer service and resolve queries professionally.
- Maintain and update records in the database.
- Adhere to company policies and quality standards.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Application Question(s):
- Are you comfortable working in night shift?
- Are you fluent in English communication?
Work Location: In person
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