Help Desk Executive
3 days ago
Role & responsibilities
- Helpdesk Management.
- Handle all calls of client / users.
- Log in help desk calls on to Yardi with clear details and resolve.
- Responding to email from customers.
- Record complaints and inform about the complaint to concerned C&W representative.
- Managing meeting room booking.
- Understand user requirement completely.
- Check for availability of Meeting / Training room with required facilities.
- Final confirmation to the user addressing all his requirements.
- Co-ordinate for additional requests like food arrangement / VC / Projector etc.
- Inventory management.
- Maintain stock registers clearly for stationary & medicines.
- Update stock registers day to day.
- Raise reorders at reorder levels.
- Records / reports management.
- Update records day to day basis.
- Raise report on 1st day of the period.
- Present reports during services review meetings.
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