Jewelry Store Manager

14 hours ago

Chennai, Tamil Nadu, India Weekday AI Full time ₹ 8,00,000 - ₹ 10,00,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 8-10 LPA)

Min Experience: 4 years

Location: Chennai

JobType: full-time

Requirements

Education & Certifications
  • Bachelor's degree from a reputed university/college.
  • Proficiency in MS Office; advanced Excel skills are a must.
Knowledge
  • Strong understanding of retail store operations.
  • Expertise in selling and customer service.
  • Good knowledge of Jewellery (Gold, Diamond, Platinum, and Silver) is an added advantage.
  • Familiarity with MIS reporting.
Skills
  • Excellent spoken and written communication skills in English and regional languages.
  • Strong computer literacy.
  • Proficiency in 'Point of Sale' (POS) systems / ERP / SAP.
  • Advanced knowledge of Excel and spreadsheets.
Experience
  • Minimum 4–5 years of relevant experience in front-end retail operations as an Assistant Manager / Store Manager.
  • Preferably from an established retail brand.
  • Experience in handling customer queries and grievance resolution.
Suitability Criteria

Success Behaviors

  • Enthusiastic with a strong passion for selling.
  • Excellent interpersonal and influencing skills.
  • Analytical mindset with strong problem-solving ability.
  • Ability to handle pressure and conflict effectively.
  • People-oriented with warmth, empathy, and strong team spirit.
  • Highly organized and willing to take ownership.
  • Research-driven with a continuous learning approach.

Willingness & Availability

  • Job location: Across India.
  • Flexibility to work evenings, weekends, and extended hours during festive or peak seasons.
  • Adherence to 9-hour shift schedules.
Key Responsibilities (KRA/KPI)
  • Engage with customers and provide detailed product descriptions to influence purchasing decisions.
  • Drive jewellery sales through effective customer engagement and relationship-building.
  • Address customer queries and ensure grievance resolution.
  • Maintain follow-ups with customers to enhance retention.
  • Ensure store cleanliness, safety, and customer-ready presentation.
  • Manage payment transactions and prepare merchandise for delivery.
  • Contribute to team goals by supporting colleagues and ensuring collective success.
  • Maintain accurate inventory levels by monitoring stock and anticipating customer demand.
  • Prepare sales and customer service reports; analyze trends, complaints, and suggestions for improvement.
  • Strengthen customer loyalty by retaining both new and existing clients.
  • Coordinate with cross-functional teams to ensure smooth operations.
  • Work on ERP systems and retail platforms (e.g., Magento, Ameo).

Core Skill Focus: Jewelry Sales, Retail Operations, Customer Service, Inventory Management, Team Leadership

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