Jewelry Store Manager

3 weeks ago

Chennai, Tamil Nadu, India Weekday AI Full time
This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 1000000 (ie INR 8-10 LPA)

Min Experience: 4 years

Location: Chennai

JobType: full-time

Requirements

Education & Certifications

- Bachelor's degree from a reputed university/college.
- Proficiency in MS Office; advanced Excel skills are a must.

Knowledge

- Strong understanding of retail store operations.
- Expertise in selling and customer service.
- Good knowledge of Jewellery (Gold, Diamond, Platinum, and Silver) is an added advantage.
- Familiarity with MIS reporting.

Skills

- Excellent spoken and written communication skills in English and regional languages.
- Strong computer literacy.
- Proficiency in 'Point of Sale' (POS) systems / ERP / SAP.
- Advanced knowledge of Excel and spreadsheets.

Experience

- Minimum 4–5 years of relevant experience in front-end retail operations as an Assistant Manager / Store Manager.
- Preferably from an established retail brand.
- Experience in handling customer queries and grievance resolution.

Suitability Criteria

Success Behaviors

- Enthusiastic with a strong passion for selling.
- Excellent interpersonal and influencing skills.
- Analytical mindset with strong problem-solving ability.
- Ability to handle pressure and conflict effectively.
- People-oriented with warmth, empathy, and strong team spirit.
- Highly organized and willing to take ownership.
- Research-driven with a continuous learning approach.

Willingness & Availability

- Job location: Across India.
- Flexibility to work evenings, weekends, and extended hours during festive or peak seasons.
- Adherence to 9-hour shift schedules.

Key Responsibilities (KRA/KPI)

- Engage with customers and provide detailed product descriptions to influence purchasing decisions.
- Drive jewellery sales through effective customer engagement and relationship-building.
- Address customer queries and ensure grievance resolution.
- Maintain follow-ups with customers to enhance retention.
- Ensure store cleanliness, safety, and customer-ready presentation.
- Manage payment transactions and prepare merchandise for delivery.
- Contribute to team goals by supporting colleagues and ensuring collective success.
- Maintain accurate inventory levels by monitoring stock and anticipating customer demand.
- Prepare sales and customer service reports; analyze trends, complaints, and suggestions for improvement.
- Strengthen customer loyalty by retaining both new and existing clients.
- Coordinate with cross-functional teams to ensure smooth operations.
- Work on ERP systems and retail platforms (e.g., Magento, Ameo).

Core Skill Focus: Jewelry Sales, Retail Operations, Customer Service, Inventory Management, Team Leadership

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