L2 Support Engineer

1 week ago

Pune, Maharashtra, India Flynaut Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job description

Job description

Job Summary

Flynaut is seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.

Key Responsibilities

Microsoft 365 & Collaboration


• Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).


• Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.

Device & Endpoint Management


• Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints. Active Directory / Azure AD


• Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring


• Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.


• Proactively monitor infrastructure via RMM tools and escalate systemic issues. Support & Triage Leadership
• Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

Customer Engagement


• Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Compliance & Documentation


• Maintain precise records of incidents, fixes, and system configurations.


• Uphold asset-management and preventive-maintenance standards.

Collaboration & Escalation


• Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.


• Contribute to continuous improvement of knowledge bases and SOPs.

Qualifications & Requirements

  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

Flynaut offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

FEMALES PREFERRED

  • L2 Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Teceze Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: L2 Support Engineer Location: Pune Position Type: Full Time Experience: 3-5 YearsJob Overview: We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.Key...

  • L2 Support Engineer

    2 weeks ago

    Pune, Maharashtra, India TECEZE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: L2 Support EngineerLocation: PunePosition Type: Full TimeExperience: 3-5 YearsJob Overview:We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.Key...

  • Tools Engineer L2

    18 hours ago

    Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: Tools Engineer L2City: PuneState/Province: MaharashtraPosting Start Date: 11/25/25Job Description:Job DescriptionRole Description of Tools EngineerDo• Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and...

  • Automation Anywhere L2 Support Engineer

    6 days ago

    Pune, Maharashtra, India UBS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    IndiaInformation Technology (IT)Group FunctionsJob Reference #323238BRCityPuneJob TypeFull TimeYour roleAre you an expert when it comes to tools like Automation Anywhere? Do you have a proven ability to solve complex issues? Do you have a track record of improving processes? We're looking for a Tech Engineer to: Support and maintain the mission critical...

  • Azure cloud HCI L2 Engineer

    15 hours ago

    Pune, Maharashtra, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD for Azure cloud/Stack HCI L2 EngineerThe Azure Engineer implements effective infrastructure solutions and will be responsible for planning, designing, as well as supporting deployment efforts for our clients for the delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support. Key...

  • Azure cloud HCI L2 Engineer

    10 hours ago

    Pune, Maharashtra, India Talent Worx Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    JD for Azure cloud/Stack HCI L2 EngineerThe Azure Engineer implements effective infrastructure solutions and will be responsible for planning, designing, as well as supporting deployment efforts for our clients for the delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support.Key...

  • Java Application L2 Support Resourse

    6 days ago

    Pune, Maharashtra, India Manuh Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Java Application L2 Support ResourceJob Description:4+ Years of ExperienceSkills: Java, Unix, PL/SQL, CI/CD, Splunk, DevOps, Control M.Responsibility: Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment. ITIL foundation Certification desired Basic knowledge of SDLC Technical...

  • Laptop Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Gnr Solution Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Install, configure, and troubleshoot desktops, laptops, other peripherals.Manage hardware lifecycle including procurement, deployment, upgrades, repairs, and decommissioning.Expecting the engineer to do the service and repair up to the level L1, L2

  • Forescout L2 Engineer

    1 week ago

    Pune, Maharashtra, India Neev Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Item DescriptionAcademic Qualification BE, B Tech from reputed university or equivalentSkillset · 5+ years of experience in IT Service management, (Incident Management, Vendor Management, Problem management, Change management) · Minimum CCNA Certified ideally CCNP certified or trained. · FSCP certified/accredited at a minimum (ForeScout Certified Courses)...

  • Java Support Engineer

    6 days ago

    Pune, Maharashtra, India Altimetrik Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Java Support(L1 or L2)AWSTroubleshooting