
Team Member
6 days ago
About The Role
- Managing outbound calling vendor at vendor/HO location to drive performance, COA, productivity, etc and meeting targets.
- Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
- Ensure RCA and DNC mails are reverted and actioned within TAT.
- Managing Card Sales escalations and ensuring customer requests are handled within TAT.
- Supporting data management & lead booking when required.
- Conducting regular audits and publishing reports for activities.
- Ensuring all outbound processes are documented & reviewed timely.
- Ensuring all reports are published timely and accurately
- Cross checking training, certification, operations & quality activities at vendor. Providing training & updating Channel Partner on product & policies from time to time.
- All other activities related to managing OB channel & related activities.
Eligibility Criteria:
- CC Sales, Team handling and coordinating experience required
- Knowledge of outbound calling function & call centres required.
- Minimum 3 to 5 years" Call centre experience
- Graduate & above
- Knowledge of MS SQL/MY SQL queries and MS Excel would be an advantage
- Good written and spoken communication in English
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