Team Member

2 days ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Job Description:

Job Role:
  • Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM's
  • Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc.
  • Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC/Re-KYC, Term deposit requests, etc. through respective RPC's.
Responsibilities:
  • Ensure timely and accurate completion of all account opening functions, provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively.
  • Provide a monthly report on metrics while addressing team challenges and celebrating successes.
  • Conduct periodic location wise service reviews to ensure quality service to both internal and external clients
  • Maintain a robust processing environment with effective controls, empowering the team to offer client solutions within the established policy framework
  • Ensure compliance with regulatory guidelines, company policies, and processes and facilitating smooth audits at all times.
  • Monitor customer satisfaction and service levels closely, driving necessary process improvements
  • Coordinate with stakeholders and clients to address process gaps or issues
  • Keep process documents updated and ensure regular reviews
  • Manage queries, issues, escalations and audits effectively
Job Requirements:

Skills:
  • Leadership Skills: Ability to inspire, motivate, and guide team leaders and their teams towards achieving goals.
  • Regulatory Knowledge: Familiarity with relevant regulations and compliance requirements related to account opening processes.
  • Customer Service Orientation: Understanding the importance of customer satisfaction and the ability to address client needs and concerns effectively.
  • Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to team leaders, clients, and other stakeholders.
  • Interpersonal Skills: Ability to build and maintain positive relationships with team members, clients, and other departments.
  • Organizational Skills: Proficiency in managing multiple tasks, prioritizing responsibilities, and ensuring that deadlines are met.
  • Problem-Solving Skills: Ability to identify issues, analyze situations, and develop effective solutions quickly.
  • Analytical Skills: Capability to assess data and metrics related to account openings and team performance to make informed decisions.
  • Training and Development: Skills in coaching and mentoring team leaders to enhance their performance and professional growth.
  • Technical Proficiency: Knowledge of software and tools used in account management and data analysis, as well as the ability to adapt to new technologies.
  • Strategic Thinking: Ability to develop and implement strategies that align with organizational goals and improve account opening processes.
  • Conflict Resolution: Skills to manage and resolve conflicts within the team or with clients in a constructive manner.
  • Time Management: Ability to manage one's own time and the time of team leaders effectively to maximize productivity.
  • Adaptability: Flexibility to adjust to changing circumstances and the ability to lead teams through transitions.
  • Performance Management: Skills in setting performance metrics, data evaluation, reviews and providing constructive feedback to team leaders.

Kotak Mahindra Bank

  • Team Member

    6 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Team Member - Product- Publishing daily business numbers - Publishing monthly business s numbers - Uploading data to Call center and campaigns- Reports to be sent to Sr management - Publishing MIS as required across PL product cohorts - Identifying and publishing channel performance

  • Team Member

    2 days ago

    Mumbai, Maharashtra, India Mirah Hospitality Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionMirah Hospitality is a leading player in the organized food and beverage sector, with a diverse portfolio of brands ranging from vegetarian thalis to sports bars, resorts, food courts, and cafés. With a presence in over 20 cities across India, Mirah Hospitality has rapidly expanded over the past seven years and is known for its trusted...

  • Team Member

    6 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionJob role - Team Member -AML Cell - ComplianceAs an Anti-Money Laundering (AML) team member you would be responsible for identifying and monitoring transactions in the accounts as per the PMLA provisions, KYC/AML/CFT guidelines issued by RBI from time to time. The role involves other key activities like:- Analysis of red flags / alerts...

  • Team Member

    3 days ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The Role   Job role Team Member AML Cell Compliance   As an Anti-Money Laundering (AML) team member you would be responsible for identifying and monitoring transactions in the accounts as per the PMLA provisions, KYC/AML/CFT guidelines issued by RBI from time to time. The role involves other key activities like:- Analysis of red flags / alerts...

  • Team Member

    3 days ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job role – Team Member –AML Cell – Compliance As an Anti-Money Laundering (AML) team member you would be responsible for identifying and monitoring transactions in the accounts as per the PMLA provisions, KYC/AML/CFT guidelines issued by RBI from time to time. The role involves other key activities like:Analysis of red flags / alerts generated by AML...

  • Team Member

    3 days ago

    Mumbai, Maharashtra, India Axis Asset Management Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Member - ProcurementDepartment: FinancePosition Grade Range: Basis eligibility and evaluationLocation: Lower Parel, MumbaiWho we Are?Axis Asset Management Company Ltd (Axis AMC), founded in 2009, is one of Indias largest and fastest-growing mutual funds. We proudly serve over 1.3 crore customers across 100+ cities with utmost humility.Our...

  • Team Member

    3 weeks ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionTeam Member-Compliance (IT)Department Support Division-Compliance Reporting Relationships Executive Vice President PositionMajor responsibilities includes -. Data extraction from data warehouse and other IT systems and their submission to RBI under Risk Based Supervision.. Review of Critical returns and developing validation protocols.....

  • Team Member

    3 days ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About The Role   Position NameNational Lead Account Servicing, Wholesale Banking  Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Job Role:  Role of National Lead for Account Servicing- Supervise Team...

  • Team Member

    3 days ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About The Role   Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions.Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them...

  • Team Member

    3 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Name: National Lead – Account Servicing, Wholesale BankingDepartmentWholesale Banking – Service DeliveryLocationVikhroli, MumbaiNumber of Positions1Reporting RelationshipsM8/SVP – Service Delivery and CXPosition GradeM6/M7 (DVP/VP) - Account ServicingJob Role:Role of National Lead for Account Servicing:Supervise Team Leaders across 5 regions,...