Customer Relationship Manager

5 hours ago

Mulund West, Maharashtra, India Divyam Mind Guiding Academy Full time ₹ 2,40,000 - ₹ 3,80,000 per year

Job Summary:

The Customer Relationship Manager (CRM) is responsible for overseeing the overall management and smooth functioning of Divyam Center at Mulund & Kurla. The role involves handling and closing all parent enquiries, coordinating child programs and parent training programs, and ensuring a high standard of service delivery. The CRM leads and guides the receptionist, housekeeping staff, and mentors to maintain an efficient, child-friendly, and professional environment.

Key Responsibilities:

1. Parent & Client Relations:

  • Serve as the first point of contact for all parent enquiries regarding child programs, therapies, and parent training.
  • Provide detailed information about Divyam Center's services, program structure, and admission process.
  • Arrange meeting with Director in case of necessity.
  • Close the enquiries in Admissions.
  • Maintain continuous communication with parents regarding child progress, schedules, and feedback.
  • Ensure a supportive and empathetic approach in all interactions with families.

2. Program Coordination:

  • Oversee the implementation of child programs and ensure all sessions are conducted as per schedule.
  • Coordinate between mentors, therapists, and parents to ensure alignment on therapy goals and progress.
  • Manage and track attendance, child progress reports, and session schedules.
  • Organize and facilitate parent training programs and workshops.

3. Center Management:

  • Supervise and guide the receptionist, mentors, and housekeeping staff to ensure smooth daily operations.
  • Monitor the cleanliness, safety, and upkeep of the center premises.
  • Ensure all administrative, IT, and facility-related needs are met in coordination with vendors and support staff.
  • Maintain proper documentation, reports, and communication systems for efficient workflow.

4. Operational Responsibilities:

  • Oversee daily operations, attendance, scheduling, and adherence to center policies.
  • Handle escalations or complaints and ensure timely resolution.
  • Maintain records related to children, staff, and program performance.
  • Support management in planning, budgeting, and implementing new initiatives.

5. Quality & Compliance:

  • Ensure that all center practices follow ethical guidelines and confidentiality norms.
  • Conduct periodic checks on program quality, staff performance, and parent satisfaction.
  • Support audits, reviews, and improvement plans to maintain service excellence.

Required Qualifications & Skills:

  • Bachelor's or Master's degree in Psychology, Education, Management, or related field.
  • 5+ years of experience in customer relationship management or center coordination (preferably in therapy, education, or healthcare sector).
  • Strong communication and interpersonal skills with a compassionate approach.
  • Excellent organizational, problem-solving, and leadership abilities.
  • Proficiency in MS Office and data management systems.

Key Attributes:

  • Experience with sales strategies.
  • Empathetic and child-focused approach.
  • Strong sense of responsibility and integrity.
  • Ability to multitask and manage diverse teams.
  • Professional demeanour with high attention to detail.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person

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