servicenow architect

1 day ago

Hyderabad, Telangana, India Tata Consultancy Services Full time

Dear Candidate,

Greetings from TATA CONSULTANCY SERVICES LIMITED

Thank you for exploring career opportunities with Asia's largest IT company.

Exciting # Job Opportunities for # Experienced Professionals

TCS IS HIRING FOR SAP SERVICENOW SOLUTION ARCHITECT

Role: ARCHITECT/SENIOR LEAD

Desired Experience Range: 8-12

Mode of Interview: ONLINE

Location: PAN INDIA

Technical Competency

  • Experience as a Senior Technical Lead / Architect.
  • Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages.
  • Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc. and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOM
  • Conducting demos and working sessions with the client
  • Provide technical guidance to Business Analyst
  • Gathering requirements from the client
  • Advising the client on good practices and recommended solutions
  • Design solutions to maximum value while minimizing technical debt
  • Refining Agile stories and tasks
  • Reviewing work of technical consultants
  • Mentoring and assisting technical consultants
  • CSA and CAD certifications

Good-to-Have

  • CTA certification
  • Evaluate the tool stability and performance and provide recommendations
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
  • Review and do proactive analyze and resolve application issues as needed.
  • Define and document best practices and strategies regarding application deployment and infrastructure maintenance
  • Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, ITBM, Etc..)

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