Desktop Support Engineer

5 days ago

Kharadi, Maharashtra, India Gemscap Global AnalystPvt. Ltd Full time ₹ 30,00,000 - ₹ 36,00,000 per year

Desktop Support Engineer

Job Location - Kharadi, Pune

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

· Responding to client support requests.

· Contacting clients to find out the nature of the problem.

· Troubleshooting hardware and software issues.

· Installing and maintaining hardware and computer peripherals.

· Installing and upgrading operating systems and computer software.

· Troubleshooting networking and connection issues.

· Advising on software or hardware upgrades.· Advising on software or hardware upgrades.

· Configure and maintain routers, switches, firewalls, and other network devices

· Implement network solutions to support business needs and growth.

· Stay up-to-date with the latest trends and best practices in network and cloud technologies.

· Monitor network and cloud performance and identify and resolve issues promptly..

· Document network and cloud configurations, processes, and procedures.

Desktop Support Engineer Requirements:

· Bachelor's degree in computer science or information technology.

· Proven work experience as a desktop support engineer or support technician.

· Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

· Knowledge of popular operating systems, software applications, and remote connection systems.

· Working technical knowledge of current network hardware, protocols, and Internet standards.

· Able to effectively prioritize tasks in a high-pressure environment.

· Ability to present ideas in user-friendly language.

· Ability to solve complex hardware and software issues.

· Ability to travel and work after hours when necessary.

· Excellent interpersonal skills, problem solving skills & good analytical skills.

· Good written and verbal communication skills.

Job Types: Full-time, Permanent

Pay: From ₹300,000.00 per year

Benefits:

  • Paid sick time
  • Provident Fund

Experience:

  • IT: 1 year (Required)
  • total work: 1 year (Required)

Work Location: In person

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