
Service Delivery Analyst
6 days ago
Experience: 4+ years
Notice Peiod: Immediate to 30 days.
Key Responsibilities:
Lead a team of 3 analysts across APAC, EMEA & US shifts
Manage incidents, problems & service requests using ServiceNow
Host daily end-of-day calls with global tech stakeholders
Drive continuous improvement across service desk, desktop & app support
Deliver accurate dashboards & SLA reports via PowerBI & ServiceNow
Communicate directly with CTOs, Heads of Networks, Messaging, and Applications
Required Skills & Qualifications:
4–5 years of experience in service delivery, IT operations, or functional business analysis
Strong understanding of ITIL framework and service management best practices
High proficiency in ServiceNow (reporting, enhancements, dashboards)
Excellent communication and interpersonal skills; ability to engage with senior stakeholders (CTO, Heads of Networks, Messaging, Applications)
Strategic thinking with strong analytical and problem-solving capabilities
Ability to assess IT infrastructure issues and gauge severity effectively
Experience in service delivery within financial services is highly preferred
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ₹70, ₹90,000.00 per month
Work Location: In person
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