Quality Analyst

2 days ago

Kharadi, Maharashtra, India Unbound Full time ₹ 1,56,000 - ₹ 2,40,000 per year

Job Title: Quality Analyst

Location: Kharadi, Pune (Onsite)

Shift: Night Shift | 6:30 PM – 3:30 AM (EST Time Zone)

Experience: 1–3 years (Quality Analyst)

Industry: B2B Marketing / Demand Generation

Job Summary:

UnboundB2B is looking for a Quality Analyst (QA) with 1–3 years of relevant experience. As a QA Analyst, you will be responsible for conducting 100% audits of calls and data points to ensure compliance with quality standards and project requirements. You will play a key role in maintaining reporting accuracy, identifying process gaps, and collaborating with Operations to enhance overall project quality.

Key Responsibilities:

  • Audit Voice and Non-Voice leads to ensure compliance with project requirements.
  • Prepare, maintain, and publish internal and external quality reports.
  • Track campaign/project progress and audit queues to ensure timely deliveries.
  • Take ownership of audit completion within TAT to meet deliverables.
  • Maintain Audit SOPs and conduct regular calibrations with the Operations team.
  • Partner with Operations to conduct timely refreshers and training sessions.
  • Perform trend analysis and provide insights for continuous process improvement.
  • Investigate escalations, identify root causes, and suggest preventive measures.
  • Maintain productivity reports and track KPIs.

Requirements:

  • 1–3 years of experience as a Research Analyst in a similar role.
  • Strong written and verbal communication skills in English.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Strong analytical and documentation skills.
  • Ability to collaborate effectively and work as a team player.
  • Willingness to work night shifts (EST time zone: 6:30 PM – 3:30 AM IST).
  • Ownership-driven, detail-oriented, and committed to excellence.

Benefits:

  • Be part of a fast-growing B2B marketing agency serving North America.
  • Tremendous career growth opportunities for high performers.
  • Opportunity to learn directly from the leadership team and enhance soft skills, project management, and analytical expertise.
  • Competitive pay package and employee benefits.

Immediate Joiners Preferred | Onsite Role (Kharadi, Pune)

Job Types: Full-time, Permanent

Pay: ₹13, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Experience:

  • research analyst: 1 year (Required)

Work Location: In person

  • Sr. Market Research Analyst

    6 days ago

    Kharadi, Maharashtra, India Qnous Services Pvt Ltd Full time ₹ 4,80,000 - ₹ 9,60,000 per year

    About the Role:We are seeking a highly skilled and detail-oriented Senior Market Research Analyst to join our growing team. The ideal candidate will be responsible for leading end-to-end research projects, analysing complex data, providing actionable insights, and guiding strategic decision-making for our clients across industries. This role requires...

  • Market Research Analyst

    5 days ago

    Kharadi, Maharashtra, India Qnous Services Pvt Ltd Full time ₹ 50,00,000 - ₹ 80,00,000 per year

    About the Role:We are looking for a detail-oriented and motivated Market Research Analyst with hands-on experience in CATI (Computer-Assisted Telephone Interviewing), CAWI (Computer-Assisted Web Interviewing), and Qualitative Interviews. The candidate will be responsible for executing research projects, collecting and analysing data, and providing insights...

  • Research Analyst

    2 weeks ago

    Kharadi, Maharashtra, India Unbound B2B Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Research Analyst | UnboundB2B | Kharadi, PuneLocation: Kharadi, PuneExperience: 6 months – 2 yearsEmployment Type: Full-Time | On-siteIndustry: B2B Lead GenerationTechnologyUnboundB2B is a fast-growing B2B lead generation company headquartered in Pune, India, with offices in Delaware, US, and the Bay Area, CA. We partner with top-tier B2B...

  • Senior Research Analyst

    4 weeks ago

    Kharadi, India Qnous Services Pvt Ltd Full time

    About the Role: We are seeking a highly skilled and detail-oriented Senior Market Research Analyst to join our growing team. The ideal candidate will be responsible for leading end-to-end research projects, analyzing complex data, providing actionable insights, and guiding strategic decision-making for our clients across industries. This role requires...

  • Market Research Analyst

    4 weeks ago

    Kharadi, India Qnous Services Pvt Ltd Full time

    About the Role: We are looking for a detail-oriented and motivated Market Research Analyst with hands-on experience in CATI (Computer-Assisted Telephone Interviewing), CAWI (Computer-Assisted Web Interviewing), and Qualitative Interviews. The candidate will be responsible for executing research projects, collecting and analyzing data, and providing insights...

  • Apps Dev Intmd Programmer Analyst

    2 weeks ago

    Kharadi, India Citi Full time

    Citi is embarking on a multi-year technology initiative in Wealth Tech Banking & Payment Technology Space. In this Journey, we are looking for a highly motivated hands-on senior developer. We are building the platform, which supports various Messaging, API, and Workflow Components for Banking and Payment Services across the bank. Solution will be built...

  • Apps Dev Intmd Programmer Analyst

    2 weeks ago

    Kharadi, India Citi Full time

    Citi is embarking on a multi-year technology initiative in Wealth Tech Banking & Payment Technology Space. In this Journey, we are looking for a highly motivated hands-on senior developer. We are building the platform, which supports various Messaging, API, and Workflow Components for Banking and Payment Services across the bank. Solution will be built...

  • cdqa

    4 weeks ago

    Kharadi, India Unbound B2B Full time

    We're Hiring: Research Analyst Location: Kharadi, Pune Experience: 6 months – 2 years Employment Type: Full-Time | On-site Industry: B2B Lead Generation TechnologyUnboundB2B is a fast-growing B2B lead generation company headquartered in Pune, India, with offices in Delaware, US, and the Bay Area, CA. We partner with top-tier B2B enterprises across North...

  • Lead IT Business Analyst

    2 weeks ago

    IND - NonGBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Lead IT Business Analyst, LRC Role Overview: The Lead IT Business Analyst, LRC will collaborate with the Supply Chain and Commercial leaders as well as product owners to define, justify, and deliver IT Services and Investments that enable achievement of short and long-term business objectives and advance the company's capabilities to provide competitive...

  • Senior Accounting Analyst

    7 days ago

    Pune Kharadi Hub, India Kimberly Clark Lever Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Capital Support Services Senior Accounting AnalystCapital Support Services Senior Accounting Analyst Job Description You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. At Kimberly-Clark,...

  • Senior ServiceMax Developer

    2 weeks ago

    Kharadi, India Smith+Nephew Full time

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior ServiceMax Developer . We are seeking a highly skilled Senior ServiceMax/Salesforce Developer with...

  • Senior ServiceMax Developer

    2 weeks ago

    Kharadi, India Smith+Nephew Full time

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior ServiceMax Developer . We are seeking a highly skilled Senior ServiceMax/Salesforce...

  • ServiceNow - Technical Lead

    2 weeks ago

    Kharadi, India Smith+Nephew Full time

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of ServiceNow - Technical Lead. This role involves leading development, integrations, and ensuring the...