Quality Analyst
3 days ago
Job Title: Quality Analyst
Location: Kharadi, Pune (Onsite)
Shift: Night Shift | 6:30 PM – 3:30 AM (EST Time Zone)
Experience: 1–3 years (Quality Analyst)
Industry: B2B Marketing / Demand Generation
Job Summary:
UnboundB2B is looking for a Quality Analyst (QA) with 1–3 years of relevant experience. As a QA Analyst, you will be responsible for conducting 100% audits of calls and data points to ensure compliance with quality standards and project requirements. You will play a key role in maintaining reporting accuracy, identifying process gaps, and collaborating with Operations to enhance overall project quality.
Key Responsibilities:
- Audit Voice and Non-Voice leads to ensure compliance with project requirements.
- Prepare, maintain, and publish internal and external quality reports.
- Track campaign/project progress and audit queues to ensure timely deliveries.
- Take ownership of audit completion within TAT to meet deliverables.
- Maintain Audit SOPs and conduct regular calibrations with the Operations team.
- Partner with Operations to conduct timely refreshers and training sessions.
- Perform trend analysis and provide insights for continuous process improvement.
- Investigate escalations, identify root causes, and suggest preventive measures.
- Maintain productivity reports and track KPIs.
Requirements:
- 1–3 years of experience as a Research Analyst in a similar role.
- Strong written and verbal communication skills in English.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Strong analytical and documentation skills.
- Ability to collaborate effectively and work as a team player.
- Willingness to work night shifts (EST time zone: 6:30 PM – 3:30 AM IST).
- Ownership-driven, detail-oriented, and committed to excellence.
Benefits:
- Be part of a fast-growing B2B marketing agency serving North America.
- Tremendous career growth opportunities for high performers.
- Opportunity to learn directly from the leadership team and enhance soft skills, project management, and analytical expertise.
- Competitive pay package and employee benefits.
Immediate Joiners Preferred | Onsite Role (Kharadi, Pune)
Job Types: Full-time, Permanent
Pay: ₹13, ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Experience:
- research analyst: 1 year (Required)
Work Location: In person
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