Quality Analyst

1 day ago

Kharadi, Maharashtra, India Unbound Full time ₹ 1,56,000 - ₹ 2,40,000 per year

Job Title: Quality Analyst

Location: Kharadi, Pune (Onsite)

Shift: Night Shift | 6:30 PM – 3:30 AM (EST Time Zone)

Experience: 1–3 years (Quality Analyst)

Industry: B2B Marketing / Demand Generation

Job Summary:

UnboundB2B is looking for a Quality Analyst (QA) with 1–3 years of relevant experience. As a QA Analyst, you will be responsible for conducting 100% audits of calls and data points to ensure compliance with quality standards and project requirements. You will play a key role in maintaining reporting accuracy, identifying process gaps, and collaborating with Operations to enhance overall project quality.

Key Responsibilities:

  • Audit Voice and Non-Voice leads to ensure compliance with project requirements.
  • Prepare, maintain, and publish internal and external quality reports.
  • Track campaign/project progress and audit queues to ensure timely deliveries.
  • Take ownership of audit completion within TAT to meet deliverables.
  • Maintain Audit SOPs and conduct regular calibrations with the Operations team.
  • Partner with Operations to conduct timely refreshers and training sessions.
  • Perform trend analysis and provide insights for continuous process improvement.
  • Investigate escalations, identify root causes, and suggest preventive measures.
  • Maintain productivity reports and track KPIs.

Requirements:

  • 1–3 years of experience as a Research Analyst in a similar role.
  • Strong written and verbal communication skills in English.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Strong analytical and documentation skills.
  • Ability to collaborate effectively and work as a team player.
  • Willingness to work night shifts (EST time zone: 6:30 PM – 3:30 AM IST).
  • Ownership-driven, detail-oriented, and committed to excellence.

Benefits:

  • Be part of a fast-growing B2B marketing agency serving North America.
  • Tremendous career growth opportunities for high performers.
  • Opportunity to learn directly from the leadership team and enhance soft skills, project management, and analytical expertise.
  • Competitive pay package and employee benefits.

Immediate Joiners Preferred | Onsite Role (Kharadi, Pune)

Job Types: Full-time, Permanent

Pay: ₹13, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Experience:

  • research analyst: 1 year (Required)

Work Location: In person

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