Desktop Support Engineer
7 days ago
Job Location - Kharadi, Pune
We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues.
To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
· Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Configure and maintain routers, switches, firewalls, and other network devices
Implement network solutions to support business needs and growth.
Stay up-to-date with the latest trends and best practices in network and cloud technologies.
Monitor network and cloud performance and identify and resolve issues promptly..
Document network and cloud configurations, processes, and procedures
Desktop Support Engineer Requirements:
Bachelor's degree in computer science or information technology.
Proven work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and
peripherals.
- Knowledge of popular operating systems, software applications, and remote connection
systems.
Working technical knowledge of current network hardware, protocols, and Internet standards.
Able to effectively prioritize tasks in a high-pressure environment.
Ability to present ideas in user-friendly language.
Ability to solve complex hardware and software issues
Ability to travel and work after hours when necessary.
Excellent interpersonal skills, problem solving skills & good analytical skills.
Good written and verbal communication skills
Job Type: Full-time
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Education:
- Diploma (Preferred)
Experience:
- IT: 1 year (Preferred)
- total work: 1 year (Preferred)
Work Location: In person
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