Desktop Support Engineer

7 days ago

Kharadi, Maharashtra, India Gemscap Global Analyst Pvt Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Location - Kharadi, Pune

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

· Responding to client support requests.

  • Contacting clients to find out the nature of the problem.

  • Troubleshooting hardware and software issues.

  • Installing and maintaining hardware and computer peripherals.

  • Installing and upgrading operating systems and computer software.

  • Troubleshooting networking and connection issues.

  • Advising on software or hardware upgrades.

  • Configure and maintain routers, switches, firewalls, and other network devices

  • Implement network solutions to support business needs and growth.

  • Stay up-to-date with the latest trends and best practices in network and cloud technologies.

  • Monitor network and cloud performance and identify and resolve issues promptly..

  • Document network and cloud configurations, processes, and procedures

Desktop Support Engineer Requirements:

Bachelor's degree in computer science or information technology.

  • Proven work experience as a desktop support engineer or support technician.

  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and

peripherals.

  • Knowledge of popular operating systems, software applications, and remote connection

systems.

  • Working technical knowledge of current network hardware, protocols, and Internet standards.

  • Able to effectively prioritize tasks in a high-pressure environment.

  • Ability to present ideas in user-friendly language.

  • Ability to solve complex hardware and software issues

Ability to travel and work after hours when necessary.

  • Excellent interpersonal skills, problem solving skills & good analytical skills.

  • Good written and verbal communication skills

Job Type: Full-time

Benefits:

  • Flexible schedule
  • Paid sick time
  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • IT: 1 year (Preferred)
  • total work: 1 year (Preferred)

Work Location: In person

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