IT Incidents Manager

1 day ago


Remote, India Blue Ocean Systems Infotech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hi,

Immediate Hiring – Offshore / Remote Work

Time: 9 AM to 5 PM KST (5:30 AM to 1:30 PM IST)

Mode: Remote / Offshore

IT Incidents Manager

  • At least 3 years' experience in managing IT incidents and problems, tracking assigned rickets to closure as per the SLA and providing permanent solutions. The experience should demonstrate they have been able to:
  • Do root cause analysis of assigned incidents and assign relevant teams to resolve them, with a view to avoiding recurrence of similar incidents.

Track incidents handling to align with the resolution timelines in the SLA.

Maintain timely communication with the client on incident resolution process.

*Carry out regular proper incident reporting to the stakeholders on status of all incidents.

Regards

Kshama

Job Types: Permanent, Contractual / Temporary, Freelance

Experience:

  • IT Incidents Manager: 5 years (Preferred)

Work Location: Remote


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