
IT Incidents Manager
1 day ago
Hi,
Immediate Hiring – Offshore / Remote Work
Time: 9 AM to 5 PM KST (5:30 AM to 1:30 PM IST)
Mode: Remote / Offshore
IT Incidents Manager
- At least 3 years' experience in managing IT incidents and problems, tracking assigned rickets to closure as per the SLA and providing permanent solutions. The experience should demonstrate they have been able to:
- Do root cause analysis of assigned incidents and assign relevant teams to resolve them, with a view to avoiding recurrence of similar incidents.
Track incidents handling to align with the resolution timelines in the SLA.
Maintain timely communication with the client on incident resolution process.
*Carry out regular proper incident reporting to the stakeholders on status of all incidents.
Regards
Kshama
Job Types: Permanent, Contractual / Temporary, Freelance
Experience:
- IT Incidents Manager: 5 years (Preferred)
Work Location: Remote
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