Learning Systems Administrator

Associate - Learning

About CleanHarbors: Clean Harbors Inc. ) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

➢ Location: Hyderabad
➢ Shift Timings: 05:00 PM - 2:00 AM IST
➢ Responsibility:
Role Summary: Learning Systems Administrator who will support and consult with internal customers on an array of needs associated with the delivery and management of training content and records in the Oracle learning management system (LMS). This role will have the opportunity to support basic learning administration, reporting and data analysis needs. S/he will work across multiple platforms including, but not limited to, MS Office, Oracle Learning Cloud, ServiceNow, as well as various internal company systems. The work will be engaged via responding to support tickets and need-specific projects.

Job Description: This is a Learning Associate role, where you will primarily be supporting the LMS queue for United States, Canada, Mexico and Puerto Rico.
Majorly resolve on ServiceNow related requests /questions regarding training programs
Modify training assignments in the Learning Management System
Assists with the registration of employees into training classes around the United States and Canada
Perform daily department functions (e.g. phone coverage, e-mail communication, etc.)
Monitoring of class sizes, tracking of participant information
Monitor and collect program evaluations, Maintain training material, and records
Update training program-related processes, procedures, and supporting documentation
Generate basic Learning Management System reports
Achieve high level of business partner satisfaction in the activities performed.
Maintain LMS data/process integrity via daily operations and special projects
Contribute to function's knowledge base and participate in the maintenance of
centralized resources
Provide consultative guidance regarding LMS processes/best practices as required

➢ Skill/Expectations:
Excellent verbal and written communication skills in English.
Exceptional interpersonal, critical thinking and problem-solving skills
High level of computer proficiency (Microsoft Office).
Experience in managing direct connects with stakeholders C partner teams
Effective organizational skills and time management skills.
Effectively prioritize and execute tasks in a high-pressure environment.
Ability to manage change, strong attention to detail and multi-tasking
Experience in Oracle, MS office tool will be an added advantage.
Ability to handle sensitive and confidential information.
Highly self-motivated

➢ Prerequisites:
o Overall, 1-5 years of experience with learning management systems
o Any Graduate / Postgraduate in any stream