
Service Delivery Leader
2 weeks ago
- Lead multi-city, large teams spread across multiple operational groups.
- Accountable for overall Service Level Agreement / Key Performance Indicators deliverables.
- Engages and communicates with senior stakeholders, locally & globally.
- Drive adherence to all Computershare domestic and global policies and procedures
- Create and maintain effective operational control standards.
- Ownership for projects and initiatives within responsible areas, improve standards of service delivery, business unit efficiency, reduce risk, and/or reduce costs.
- Envision future state operating model & work with domestic & global teams towards execution.
- Functional area KPIs and KRIs achieved in line with business strategy, risk appetite and risk metrics.
- Compliance with all applicable regulations within regional governing operational activities
- Employee development and growth opportunities
- High touch points across key operations and shared services teams Ensures all IT governance and business processes are adhered to.
- Graduate (bachelor's degree) or equivalent; 15 years related progressive experience in multinational financial services industry.
- Minimum 2 years of experience as a Senior Operations Manager or above.
- Handled large teams (circa 200) representing multiple operational areas.
- Past experience in Structured Products Loan Operations (CDO/CLOs).
- Has a good understanding of how direct and indirect teams (operations/shared services, local & global) work together to successfully achieve operational and wider business line goals and objectives.
- Should have previous cross-functional (multi-city teams preferred) management experience in financial services industry.
Computershare
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