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Service Delivery Leader

2 weeks ago

Hyderabad, Telangana, India Computershare Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Job Description:Some of your key responsibilities will include:
  • Lead multi-city, large teams spread across multiple operational groups.
  • Accountable for overall Service Level Agreement / Key Performance Indicators deliverables.
  • Engages and communicates with senior stakeholders, locally & globally.
  • Drive adherence to all Computershare domestic and global policies and procedures
  • Create and maintain effective operational control standards.
  • Ownership for projects and initiatives within responsible areas, improve standards of service delivery, business unit efficiency, reduce risk, and/or reduce costs.
  • Envision future state operating model & work with domestic & global teams towards execution.
  • Functional area KPIs and KRIs achieved in line with business strategy, risk appetite and risk metrics.
  • Compliance with all applicable regulations within regional governing operational activities
  • Employee development and growth opportunities
  • High touch points across key operations and shared services teams Ensures all IT governance and business processes are adhered to.
What will you bring to the role?
  • Graduate (bachelor's degree) or equivalent; 15 years related progressive experience in multinational financial services industry.
  • Minimum 2 years of experience as a Senior Operations Manager or above.
  • Handled large teams (circa 200) representing multiple operational areas.
  • Past experience in Structured Products Loan Operations (CDO/CLOs).
  • Has a good understanding of how direct and indirect teams (operations/shared services, local & global) work together to successfully achieve operational and wider business line goals and objectives.
  • Should have previous cross-functional (multi-city teams preferred) management experience in financial services industry.
About Us:About the Team:

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