Telecom Supervisor-BPS

JD The Inbound Call Centre Team Leader role involves not only leading and motivating the team but also effectively coaching and supporting Specialists. This includes overseeing day-to-day activities with a strong emphasis on maintaining and improving service quality. Conducting team and one-on-one meetings ensures that the team is consistently updated on...

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. • Strong focus on quality of interactions in order...

JD To handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.

JD To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner

To handle Telecom Non Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner

**Group Company**: HDFC Bank Limited **Designation**: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO **Office Location**: TARAKESHWAR Tarakeswar (Branch) **Position description**: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO **Primary Responsibilities**: - Meet and exceed the assigned targets of consumer...