Senior Sales CRM

7 days ago


Salt Lake City Sector Kolkata, India Meetel Computers and Coated Paper Co. Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Develop and nurture strong, long-lasting relationships with key clients.
  • Act as the main point of contact for client inquiries and resolve complex issues, often involving escalated or high-priority problems.
  • Achieve sales targets by identifying opportunities for growth, cross-selling, and negotiating contracts.
  • Guide and support junior customer service or relationship staff.
  • Monitor client satisfaction, analyze customer feedback for trends, and provide recommendations to improve processes and customer experience.
  • Work with other departments to ensure client needs are met and to improve overall customer support processes.
  • Prepare and deliver regular client performance reviews and reports.

Key skills and qualifications

  • Typically requires a minimum of 3-5 years in client relationship management, sales, or a similar field.
  • Strong interpersonal, verbal, and written communication skills are essential.
  • Excellent analytical and problem-solving abilities are needed to handle complex issues.
  • A strong commitment to customer satisfaction and empathy are crucial.
  • Proficiency with Customer Relationship Management (CRM) software is often required.
  • Knowledge of industry trends, competitor activities, and the ability to understand and align with business objectives are important.

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