Process Manager

5 days ago

Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the role:
Own delivery across multiple client projects, coordinating internal teams and client POCs. Drive plans, risks, metrics, and exec-ready updates; run Agile ceremonies; and ensure outcomes land on time with quality.

 Key Responsibilities

  • Plan and manage multi-project delivery (scope/schedule/cost/quality) using Agile methods.
  • Build and maintain integrated project plans (Microsoft Project) and work item tracking (Jira).
  • Lead ceremonies: sprint planning/reviews, stand-ups, retros; manage RAID & change control.
  • Partner with client POCs and internal leads to unblock decisions and dependencies.
  • Publish weekly metrics (burn-up/burn-down, velocity, SLA/SLO, risk RAG, financials) and executive presentations.
  • Coordinate SIT/UAT, readiness checklists, and go-live runbooks; manage cutovers/hypercare.
  • Enforce governance: scope, quality gates, compliance, and communication cadence.

 Qualifications & Experience

  • 8–12 years in project/program management; 3+ years managing multiple concurrent projects.
  • Proven client-facing experience with senior stakeholders; strong negotiation and escalation skills.
  • Hands-on with Microsoft Project and Jira (reports/dashboards a must).
  • Delivered projects using Agile (Scrum/Kanban); familiarity with hybrid models.
  • Strong presentation skills; can create progress update decks and dashboards for execs.
  • Solid understanding of SDLC, environments (SIT/UAT/Prod), and release management.

 Nice to Have

  • Certification: PMP, CSM/PSM, SAFe.
  • Exposure to data platforms, APIs, or integration projects.
  • Experience with Confluence, Power BI/QlikSense for reporting.
  • .Net development background

 Success Metrics (first 90–180 days)

  • On-time delivery to committed milestones; variance ≤ 10%.
  • Predictable sprints (velocity stability ±15%), visible RAID logs, zero "surprise" escalations.
  • Clear, consistent stakeholder reporting (weekly/biweekly), green audit on governance.

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