Process Manager

7 days ago

Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Summary: In this COE role, you will play a vital part in shaping performance management, rewards and employee engagement surveys. You will collaborate across functions, manage projects at the organizational level, and have the opportunity to influence and shape our broader HR strategies.

Performance Management

  • Drive and manage periodic rollouts of performance management processes at the organizational level
  • Support system testing and implementation of performance management tool, ensuring alignment with the functional requirements. Provide training and support to end-users during rollouts.
  • Regularly update Standard Operating Procedures (SOPs) related to performance management, maintain a centralized repository, and ensure version control and accessibility.
  • Analyze performance data to identify trends, gaps, and opportunities for improvement, share actionable insights to other functions.
  • Act as the primary point of contact for performance management-related queries across business units, ensuring timely and accurate resolution
  • Collaborate with the internal communications team to support PMS campaigns and announcements.

Employee Surveys: 

  • Design and execute employee surveys on various touchpoints in collaboration with other functions. 
  • Drive participation; analyze survey results and report findings and insights. 

Rewards and Recognition: 

  • Support the implementation of new Rewards & Recognition (R&R) programme launches in collaboration with vendors.
  • Assist with R&R system enhancements and implementations, ensuring alignment with functional requirements. Provide training and support during rollouts.
  • Prepare and share analytics and reports on R&R utilization, trends, and gaps, along with actionable insights for business functions.
  • Regularly update Standard Operating Procedures (SOPs) related to R&R, maintain a central repository, and ensure accessibility and version control.
  • Collaborate with the internal communications team to drive R&R campaigns and announcements by providing key messaging, themes, and campaign ideas to boost employee engagement

Qualifications and Skills: 

MBA with good exposure of performance appraisal, Employee survey, Rewards and Recognition. 

Collaborative, process-oriented, strong attention to details, and able to manage multiple priorities effectively.

Strong excel and analytical skills and experience using and presenting data to make decisions. 

 About eClerx

eClerx was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning, managing and transforming complex business processes. Following successful careers in investment banking, Anjan and PD. graduates of University of Pennsylvania's Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, new technology, data inaccuracies, and ever-changing processes and workflows. Created from humble beginnings in a small office in Mumbai, today eClerx employs 17,000+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

 To know more about us, visit 

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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