Business Analyst: Customer Success Management

Job Description
Title:
Business Analyst: Customer Success Management - Husky(India) Chennai

Id:
20462

Type:
FullTime

Location:
Chennai, India

At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team

*Job Description*
We are seeking a highly analytical Business Analyst to support our Customer Success Management (CSM) organization. This role will be pivotal in delivering both ad hoc and strategic analyses and reports, developing actionable business and customer insights, and enabling data-driven decision-making. The ideal candidate will have a strong background in aftermarket business processes, advanced proficiency in Excel, Power BI, and Power Pivot, and a collaborative mindset to work closely with business development coordinator, data managers, and business stakeholders.

*Key Responsibilities*

• Conduct ad hoc and strategic analyses to support CSM initiatives and business decisions.
• Design, develop and maintain business and customer insights dashboards and reports (Power BI, Excel).
• Apply statistical techniques where appropriate to uncover trends, correlations, and predictive insights.
• Act as a liaison between business stakeholders and technical teams to ensure alignment on data needs and priorities.
• Provide training and support to CSM team members on BI tools and data interpretation.
• Assist the Data Manager in data governance, ensuring data quality, consistency, and compliance.
• Promote BI tools hygiene by maintaining clean, well-documented, and user-friendly reporting environments.
• Leverage knowledge of ERP systems and aftermarket business processes to enhance data relevance and usability.
• Stay current with BI trends, tools, and best practices.

*Required Qualifications*

• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.
• 5+ years of experience in a Business Analyst or similar role, preferably in an aftermarket or service-oriented business.
• 2+ years of experience in BI development or data analytics.

*Preferred Qualifications*

• Knowledge of statistics and experience applying statistical methods in business analysis.
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, Power Pivot, PowerQuery) and PowerBi.
• Knowledge of data governance, BI tool administration and security best practices.
• Knowledge of DAX, SQL, or other data query languages
• Experience with ERP/CRM would be considered an asset (Infor LN, SAP, CRM)

*Skills And Competencies*

• Solid understanding of aftermarket business processes, customer lifecycle, and service operations.
• Excellent communication, collaboration abilities and stakeholder management skills with ability to translate business needs into technical requirements and actionable insights.
• Proactive problem solving and strong analytical and critical thinking skills with the ability to interpret complex data sets.
• Self-starter, curious, adaptable, and eager to learn new tools and technologies
• Ability to manage multiple priorities and deadlines in fast-paced environment.
• Skilled in creating user documentation, training materials, and conducting training, workshops or one-on-one sessions.
• Competent in process improvement, KPI development, and performance tracking.
• Attention to detail and commitment to data accuracy and quality.

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.