Process Deployment Specialist

Job Purpose and Impact

The Process Deployment Specialist will support Global Trade Compliance-specific (Customs, Import, Export) business requirements, implement improved business processes, ensure successful deployments of SAP Global Trade Services (GTS) system and enhancements, coordinate systems and process testing, training of system users and provide functional stabilization efforts. In leading stabilization efforts, you will require collaboration and teamwork within the business, global information technology and corporate functions.

Key Accountabilities

• Lead the stabilization for SAP GTS and related process deployments and ensure system configuration and processes throughout the organization are reviewed and approved by process sponsors
• Identify and lead optimization activities, partnering with subject matter experts and super users across the Global Trade Compliance (Custom, Import, Export) domain and promote process change in the organization
• Ensure that implemented design and process changes are aligned with the internal control framework and the global process organization
• Work closely with application support teams to improve the support process (self-service, customer satisfaction, quality of resolution, knowledge sharing, lessons learnt etc.)
• Develop the integrated project plan and ensure organizational readiness and commitment to ongoing enhancements, optimization and value realization activities
• Define deployment objectives and scope and measure and monitor project progress to identify variances from the plan and make needed corrections for implementation, resolving issues independently
• Implement, maintain and communicate metrics to track solution stabilization and value captured through optimization initiatives
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelors degree in a related field or equivalent experience
• At least of 4 years of Global Trade process and SAP GTS experience
• Strong analytical skills capable of breaking down complex issue to identify key drivers and upstream and downstream impacts
• Confirmed ability to lead, coach, facilitate and communicate with individuals across a broad range of education, experience, and functional spectrums to manage expectations and drive organizational and process change

PREFERRED QUALIFICATIONS

• A strong affinity with IT coupled with solid knowledge of SAP concepts is preferred, i.e. familiar with cross modules integration, SAP ERP and SAP GTS; and other systems to meet trade compliance (Custom, Import, Export) regulatory and operational requirements in that region
• Experience deploying ERPs and / or participated as a Trade Compliance (Custom, Import, Export) SME in at least 2 full life cycle of SAP implementations (or equivalent experience)
• Experience in leading stabilization and process improvement efforts
• Self-starter with good interpersonal and strong communication skills to get to root causes of issues, communicate with IT and other Finance and non-Finance stakeholders; able to influence larger teams, some of whom will not have technology skills
• Fluent in English, verbal and written
• Ability to work independently with minimal supervision
• Flexible regarding working patterns, ability to manage multiple assignments in parallel, across different time zones would be required for this role
• Demonstrated experience in the use technology to improve process and controls
• Experience of process migration and creation of effective process maps and SOPs is a plus