Inside Sales Executive

1 week ago

Chennai, Tamil Nadu, India Able Aura Technologies & Services Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Inside Sales Executive - Telecaller

Location: Chennai Department: Sales & Customer EngagementJob Type: Full-time

Position Summary

The Telecaller will serve as the first point of contact for prospective parents, playing a critical role in explaining Able Aura's offerings, guiding them through the onboarding journey, and ensuring timely follow-ups. This role requires clear communication, empathy, and a structured approach to lead conversion and engagement.

Eligibility Criteria

  • Bachelor's degree in any discipline
  • Minimum 1–2 years of experience in telecalling, customer engagement, or counselling preferred
  • Prior experience in educational institutions, sports programs, wellness centers, or therapy setups is advantageous
  • Freshers with strong communication and a passion for child development may also be considered

Required Skills and Competencies

  • Excellent spoken and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to connect and build trust with parents
  • Professional phone etiquette, clarity in voice, and active listening
  • Highly organized with the ability to manage follow-ups without supervision
  • Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools
  • Ability to handle objections, clarify doubts, and remain calm under pressure

Key Responsibilities

  • Initiate timely follow-up calls to prospective leads generated via campaigns, referrals, therapy center tie-ups, and events.
  • Explain the academy's programs, session formats, fee structures, and value proposition to parents.
  • Assess parent interest levels and update lead status accurately (e.g., Open, Replied, Interested, Converted).
  • Guide parents through the trial session process and ensure completion of payment links and evaluation forms.
  • Drive conversions by maintaining a warm and professional relationship with each lead.
  • Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team, Coaches).
  • Share relevant information on center timings, locations, session structures, and event details.
  • Assist parents with onboarding steps, including registration, profile creation, and confirmation of start dates.
  • Ensure communication is aligned with Able Aura's tone of empathy, clarity, and professionalism.
  • Maintain up-to-date and accurate lead trackers/CRM entries after every interaction.
  • Record key insights from conversations and escalate any concerns to relevant team members.
  • Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and challenges.
  • Reconnect with older leads when new programs/events are launched.
  • Collect verbal feedback post-first session to support the quality control and engagement cycle.
  • Encourage satisfied parents to refer others or participate in community events.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Provident Fund

Language:

  • Hindi (Required)
  • English (Required)

Work Location: In person

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