Team Lead

2 weeks ago

Chennai, Tamil Nadu, India Inspace Technologies Private Limited, AA Business Centre, Fourth Floor, Old No.941 & 2, New No.27 & 28, East Park Road, Shenoy Nagar, Chennai 600030 Full time ₹ 3,50,000 - ₹ 7,00,000 per year
  • experience in handling the Team of multiple engineers, preparing rosters, Managing SLA, Incident management, Generate weekly, monthly reports and able to Guide, Train & support team when it required.
  • Demonstrated ability to effectively communicate with cross-functional teams, prioritize tasks, and exceed service level agreements (SLAs).
  • Adapt at troubleshooting and resolving complex technical issues efficiently, resulting in increased user satisfaction.
  • Proficient in ITIL best practices, incident management, problem management, and change management processes.
  • Experienced in mentoring and training team members to enhance their technical skills and customer service abilities.
  • Recognized for consistently achieving and exceeding KPIs and performance metrics
  • Provided thorough training and guidance on new software, systems and applications to maximize team performance.

Job Type: Full-time

Pay: ₹350, ₹700,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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