Team Lead
2 days ago
- experience in handling the Team of multiple engineers, preparing rosters, Managing SLA, Incident management, Generate weekly, monthly reports and able to Guide, Train & support team when it required.
- Demonstrated ability to effectively communicate with cross-functional teams, prioritize tasks, and exceed service level agreements (SLAs).
- Adapt at troubleshooting and resolving complex technical issues efficiently, resulting in increased user satisfaction.
- Proficient in ITIL best practices, incident management, problem management, and change management processes.
- Experienced in mentoring and training team members to enhance their technical skills and customer service abilities.
- Recognized for consistently achieving and exceeding KPIs and performance metrics
- Provided thorough training and guidance on new software, systems and applications to maximize team performance.
Job Type: Full-time
Pay: ₹350, ₹700,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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