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Area Service Manager

2 weeks ago

Rudrapur, Uttarakhand, India Luminous Power Technologies (P) Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Luminous Power Technologies (P) Ltd is India's leading provider of energy solutions, specializing in cutting-edge Solar Systems, Inverters, and Batteries. We are dedicated to powering progress and lighting lives by delivering innovative products that meet the needs of both homes and businesses.

Role Description

This is a full-time on-site role for an Area Service Manager, located in Rudrapur. The Area Service Manager will be responsible for overseeing service operations, ensuring customer satisfaction, managing service teams, and coordinating with other departments to address technical issues. Daily tasks include monitoring service quality, training service personnel, and implementing process improvements to enhance service efficiency.

Qualifications

  • Experience in service operations management and team management
  • Technical knowledge of Solar Systems, Inverters, and Batteries
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Previous experience in the energy solutions industry is a plus

Execute the customer service strategy for all products across the service network Ensure Key Service Deliveries like TAT,CNPS,

Productivity, Cost & Quality are met consistently

Monitor the performance of service centers with strong periodic review mechanism

Ensure data Accuracy / Sanctity in CRM

Ensure adequate quality manpower in field

Ensure no escalation from trade & end customers

Ensure planned visits to trade & resolve issues timely & maintain good market reputation


• Keep Warranty consumption within norms with random audits

Ensure to achieve revenue targets service center wise

Ensure spare parts are managed effectively with no variance

Manage MSL & credit limits across all service centers

Ensure System & process are in place all across the network


•Monitor successful implementation of quality systems and standards in the service departments.

Ensure all engineers are trained time to time with refresher & new hire trainings


• Develop available pool of Engineers for better productivity & drive