Area Service Manager
2 days ago
Company Description
Luminous Power Technologies (P) Ltd is India's leading provider of energy solutions, specializing in cutting-edge Solar Systems, Inverters, and Batteries. We are dedicated to powering progress and lighting lives by delivering innovative products that meet the needs of both homes and businesses.
Role Description
This is a full-time on-site role for an Area Service Manager, located in Rudrapur. The Area Service Manager will be responsible for overseeing service operations, ensuring customer satisfaction, managing service teams, and coordinating with other departments to address technical issues. Daily tasks include monitoring service quality, training service personnel, and implementing process improvements to enhance service efficiency.
Qualifications
- Experience in service operations management and team management
- Technical knowledge of Solar Systems, Inverters, and Batteries
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
Previous experience in the energy solutions industry is a plus
Execute the customer service strategy for all products across the service network Ensure Key Service Deliveries like TAT,CNPS,
Productivity, Cost & Quality are met consistently
Monitor the performance of service centers with strong periodic review mechanism
Ensure data Accuracy / Sanctity in CRM
Ensure adequate quality manpower in field
Ensure no escalation from trade & end customers
Ensure planned visits to trade & resolve issues timely & maintain good market reputation
• Keep Warranty consumption within norms with random audits
Ensure to achieve revenue targets service center wise
Ensure spare parts are managed effectively with no variance
Manage MSL & credit limits across all service centers
Ensure System & process are in place all across the network
•Monitor successful implementation of quality systems and standards in the service departments.
Ensure all engineers are trained time to time with refresher & new hire trainings
• Develop available pool of Engineers for better productivity & drive
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