Excellent Opportunity in Relationship Support Centre

1 week ago


Navi Mumbai, Maharashtra, India ICICI Securities Full time ₹ 6,00,000 - ₹ 8,00,000 per year
  1. ICICI Direct Platform Excellent Understanding Thorough understanding of ICICI Direct Platform, Product, Features and Processes

  2. Bank RM support and service to client Coordination: Assist Bank relationship Manager in handling client queries, documentation.

  3. Timely resolution of queries in given TAT: Ensure to resolve queries in given TAT or if not able to resolve then escalate critical cases when needed.

  4. Coordination with internal departments : Team should coordinate with internal departments e.g., operation, Product and risk team to ensure smooth and timely closure of pending issues.

  5. Training and knowledge sharing : Facilitate training sessions and knowledge sharing within the team for continuous skill enhancement with exhaustive information and data-based maintenance for all queries and resolution.

  6. Process improvement and automation support- Identify inefficiencies in daily operation and suggest or support implementation of process automation tools or improved workflows.


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