Hiring For DEX- Delivery Excellence

1 day ago


Kolkata, West Bengal, India Virtuoso Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities:

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

  • Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
  • Ensure the Continuous Improvement approach across Engagements and Centers
  • Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
  • Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
  • Supports process alignment based on best in class processes
  • Balance Scorecard for leadership reporting
  • Fosters the global sharing of innovation, new methodologies and benchmarking
  • Support Big Data analytics and Cloud Computing services

Requirements:

  • Should be at least BB certified with exposure to leading Lean Six Sigma projects
  • Exposure to the current automation tools and its implementation
  • Preferred with BPO experience in driving process improvement, process transformation
  • Should have knowledge on different RPA strategies & RPA products (certification added advantage)
  • Advantage to have knowledge in:
  • Dashboard & reporting tools like Power BI, Tableau, Qview
  • Algorithms using R /Python/SAS programming
  • Chatbots, Artificial intelligence, Process mining tools
  • Cloud services & Analytics
  • AGILE based project management

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