
Executive
1 week ago
Customer Interaction & Issue Resolution:
Handle customer inquiries, complaints, and service requests through email, chat, voice, or other CRM-supported channels.
- Provide accurate information on products, services, and policies to customers in a professional and courteous manner.
Resolve customer issues promptly and escalate complex cases to senior team members or relevant departments as required.
Utilization of CRM Systems:
Document all customer interactions and follow-up actions within the CRM system to maintain a clear record of customer history.
Use CRM tools to track and monitor ongoing customer interactions, ensuring cases are managed within set timeframes.
Data Analysis & Reporting:
Generate reports on customer feedback, complaint trends, and service performance metrics.
Analyse customer interactions to identify areas of improvement and support quality control efforts.
Customer Satisfaction & Retention:
Focus on customer satisfaction by providing timely responses and creating positive customer experiences.
Engage in retention strategies and initiatives aimed at improving loyalty and reducing customer churn.
Collaboration & Communication:
Work closely with cross-functional teams, such as Sales, Marketing, and Technical Support, to resolve issues and enhance customer experiences.
Communicate relevant customer feedback to management for further product/service enhancements.
Continuous Improvement:
Stay updated on company products, services, policies, and any changes that impact the customer experience.
- Participate in training sessions and workshops to improve CRM skills and knowledge.
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CRM Executive
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Account Executive
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Planning Executive
7 days ago
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Revenue Executive
4 weeks ago
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1 week ago
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Marketing Executive
1 week ago
Kanpur, Uttar Pradesh, India Rama Medicare Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Marketing ExecutiveLocation: Rama University, Mandhana,KanpurDepartment: Marketing & CommunicationsReports To: Marketing Manager / Head of MarketingEmployment Type: Full-timeAbout Rama University:Rama University is a leading educational institution committed to delivering quality education in diverse disciplines. With a strong foundation in...
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Sales Executive
1 week ago
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Car Sales Executive
1 week ago
Kanpur, Uttar Pradesh, India Abhi Resource Management Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe're looking for a dynamic,results-driven Sales Executive to join our team at a leading car dealership.As Sales Executive, you'll be responsible for driving sales growth, building strong customer relationships, providing exceptional customer service
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Customer Executive
1 day ago
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Executive Sales and Marketing
1 week ago
Kanpur, Uttar Pradesh, India Paras Health Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole & responsibilitieswalk -in interview for Sales & Marketing Senior executive / executive filed marketingwith 2-5 Years of experiance in healthcare can join immidiateWork Location - Kanpur , Unnao , Auraiya , Kannauj Fatehpur etc.Perks and benefitsBest in industry