Executive

3 days ago

Kanpur, Uttar Pradesh, India RSPL Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

  1. Customer Interaction & Issue Resolution:

  2. Handle customer inquiries, complaints, and service requests through email, chat, voice, or other CRM-supported channels.

  3. Provide accurate information on products, services, and policies to customers in a professional and courteous manner.

  4. Resolve customer issues promptly and escalate complex cases to senior team members or relevant departments as required.

  5. Utilization of CRM Systems:

  6. Document all customer interactions and follow-up actions within the CRM system to maintain a clear record of customer history.

  7. Use CRM tools to track and monitor ongoing customer interactions, ensuring cases are managed within set timeframes.

  8. Data Analysis & Reporting:

  9. Generate reports on customer feedback, complaint trends, and service performance metrics.

  10. Analyse customer interactions to identify areas of improvement and support quality control efforts.

  11. Customer Satisfaction & Retention:

  12. Focus on customer satisfaction by providing timely responses and creating positive customer experiences.

  13. Engage in retention strategies and initiatives aimed at improving loyalty and reducing customer churn.

  14. Collaboration & Communication:

  15. Work closely with cross-functional teams, such as Sales, Marketing, and Technical Support, to resolve issues and enhance customer experiences.

  16. Communicate relevant customer feedback to management for further product/service enhancements.

  17. Continuous Improvement:

  18. Stay updated on company products, services, policies, and any changes that impact the customer experience.

  19. Participate in training sessions and workshops to improve CRM skills and knowledge.

  • Sales-Business Development Associate, Growth Opportunities

    1 week ago

    Kanpur, Uttar Pradesh, India Keller Executive Search Full time US$ 11,00,000 - US$ 14,00,000 per year

    This is a position within Keller Executive Search and not with one of its clients.Passionate about closing deals and building relationships in the executive recruitment space? Step into the role of Sales Associate at Keller Executive Search and fuel our growth in a competitive, rewarding environment. You'll drive sales for recruitment services, targeting...

  • Senior Executive

    7 days ago

    Kanpur, Uttar Pradesh, India zingbus Full time

    About the Company:Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.We connect 300+ cities across the country through our daily services and...

  • Marketing Executive

    4 weeks ago

    Kanpur, Uttar Pradesh, India IFB Industries Ltd Full time

    Marketing Executive Responsible for executing Below-The-Line (BTL) marketing activities, enhancing brand visibility, and coordinating marketing efforts at IFB Points.Key Responsibilities:Plan and execute BTL campaigns, including promotions and events.Ensure brand alignment and measure campaign effectiveness.Coordinate marketing activities at IFB Points to...

  • Planning Executive

    2 days ago

    Kanpur, Uttar Pradesh, India Airysole Footwear Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role for a Planning Executive located in Kanpur. The Planning Executive will be responsible for overseeing production schedules, coordinating with various departments, ensuring timely procurement of raw materials, and managing inventory levels. The role involves analyzing production data to optimize resources,...

  • Executive Assistant

    3 days ago

    Kanpur, Uttar Pradesh, India Ruchir Gupta Training Academy Full time

    Executive Assistant to Managing Director (MD) Position: Executive Assistant to MD Experience Required: 3–6 years (EA / Business Coordination / Strategic Support role)At Ruchir Gupta Training Academy Pvt Ltd , India's leading stock market education platform, we are committed to empowering traders with actionable insights and proven strategies. We're...

  • Executive / Sr. Executive – Shares Transfer & Demat Operations

    2 weeks ago

    Kanpur, Uttar Pradesh, India Best Infosystems Ltd. Full time

    Executive / Sr. Executive – Physical Shares

  • Marketing Executive

    3 days ago

    Kanpur, Uttar Pradesh, India WARKEM BIOTECH PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWARKEM BIOTECH PRIVATE LIMITED is a prominent mining and metals company based in Mumbai, Maharashtra, India. The company is dedicated to providing high-quality products and services within the industry. WARKEM BIOTECH operates from its UNIT 33 VADHANI IND ESTATE location, and it is known for its innovative solutions and commitment to...

  • Revenue Executive

    22 minutes ago

    Kanpur, Uttar Pradesh, India Retvens Services Full time

    Company Description Retvens is an established start-up specializing in Revenue Management for the hotel industry. We assist hotels globally in maximizing their revenue and creating efficient operations using innovative revenue optimization methods. Retvens provides optimal pricing solutions in real-time for up to a year in advance. With a portfolio of over...

  • Sales Executive

    6 days ago

    Kanpur, Uttar Pradesh, India Marketing Infotech Full time

    Company DescriptionMarketing Infotech, based in Delhi, is not just another digital marketing agency. We blend simplicity and creativity to help brands stand out online. We prioritize understanding your unique story and telling it in a way that truly resonates. Our team is dedicated to delivering results and amplifying your brand's presence in the digital...

  • Sales Executive

    3 days ago

    Kanpur, Uttar Pradesh, India Abhi Resource Management Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    A Sales Executive promotes and sells a company's products or services to generate revenue and drive growth by identifying customer needs, building relationships, and negotiating deals.