Operations Support Manager

1 week ago


Mumbai, Maharashtra, India Allied ISP Full time US$ 90,000 - US$ 1,20,000 per year

Hiring Alert: Operations Support Manager – Network Operation Centre

Company: Allied Group – ISP Segment

Location: Mumbai (On-site)

About Us

Allied is a privately held company delivering end-to-end IT and network solutions to corporate customers. Operating a robust network across multiple regions coverinvg Pan India , we are committed to delivering world-class services with reliability, efficiency, and innovation. Our dedication to quality has earned us a trusted position in the IT industry.

Role Overview

We are seeking an experienced and dynamic Operations Support Manager to lead our Network Operation Centre (NOC) in Mumbai. This is a full-time, on-site leadership role focused on ensuring smooth day-to-day operations, optimizing workflows, and delivering exceptional customer service standards.

Key Responsibilities


• Oversee and manage the daily operations of the Network Operation Centre


• Lead, mentor, and motivate the operations support team


• Ensure SLA adherence and timely resolution of technical and operational issues


• Conduct regular team training sessions to maintain high service quality


• Monitor network performance and operational metrics for continuous improvement


• Maintain strong communication channels between departments and stakeholders


• Analyze operational data to identify process gaps and implement improvements


• Prepare reports and provide actionable insights for management review

Requirements


• Bachelor's degree in IT, Telecommunications, Business Administration, or related field (preferred)


• 5+ years of experience in operations or network support, with at least 2 years in a managerial role


• Strong understanding of ISP operations, network infrastructure, and customer service processes


• Excellent leadership, problem-solving, and decision-making skills


• Proficiency in operational analytics and reporting tools


• Ability to thrive in a fast-paced, high-pressure environment

Why Join Us?


• Be part of a growing and forward-thinking ISP brand


• Opportunity to lead impactful operational strategies


• Collaborative work environment with career growth opportunities

Apply Now: Interested candidates can send their updated resume to [] with the subject line "Application – Operations Support Manager (NOC)"



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