
Operations Support Manager
1 week ago
Hiring Alert: Operations Support Manager – Network Operation Centre
Company: Allied Group – ISP Segment
Location: Mumbai (On-site)
About Us
Allied is a privately held company delivering end-to-end IT and network solutions to corporate customers. Operating a robust network across multiple regions coverinvg Pan India , we are committed to delivering world-class services with reliability, efficiency, and innovation. Our dedication to quality has earned us a trusted position in the IT industry.
Role Overview
We are seeking an experienced and dynamic Operations Support Manager to lead our Network Operation Centre (NOC) in Mumbai. This is a full-time, on-site leadership role focused on ensuring smooth day-to-day operations, optimizing workflows, and delivering exceptional customer service standards.
Key Responsibilities
• Oversee and manage the daily operations of the Network Operation Centre
• Lead, mentor, and motivate the operations support team
• Ensure SLA adherence and timely resolution of technical and operational issues
• Conduct regular team training sessions to maintain high service quality
• Monitor network performance and operational metrics for continuous improvement
• Maintain strong communication channels between departments and stakeholders
• Analyze operational data to identify process gaps and implement improvements
• Prepare reports and provide actionable insights for management review
Requirements
• Bachelor's degree in IT, Telecommunications, Business Administration, or related field (preferred)
• 5+ years of experience in operations or network support, with at least 2 years in a managerial role
• Strong understanding of ISP operations, network infrastructure, and customer service processes
• Excellent leadership, problem-solving, and decision-making skills
• Proficiency in operational analytics and reporting tools
• Ability to thrive in a fast-paced, high-pressure environment
Why Join Us?
• Be part of a growing and forward-thinking ISP brand
• Opportunity to lead impactful operational strategies
• Collaborative work environment with career growth opportunities
Apply Now: Interested candidates can send their updated resume to [] with the subject line "Application – Operations Support Manager (NOC)"
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