Order Management

1 week ago

Bengaluru Hyderabad, India Teamware Solutions Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Job - Analyst Sales Operations

Location: Bangalore / Hyderabad

Experience: 1 to 3 Years (International BPO / Order Management / OTC)

Interview Mode: Face-to-Face (Mandatory)

Work Mode: 100% Work From Office (5 days/week)

Shift: 24x5 Rotational (APJ, EMEA & AMER Weekend Off)

Key Responsibilities

  • Handle incident management and provide Level-1 technical troubleshooting for Sales & Order Management tools.
  • Coordinate with IT, Operations, and global teams to resolve system disruptions quickly.
  • Monitor and maintain Service Levels, Tool Uptime, and minimal downtime.
  • Analyze recurring issues, identify trends, and suggest process improvements.
  • Collaborate with outsourced partner teams to ensure business continuity.

Required Skills

  • Strong knowledge of STS, Order Management, or OTC processes.
  • 1 to 3 years of international BPO or similar support experience.
  • Good understanding of Sales Tools, CRM, and Order Processing systems.
  • Excellent analytical, troubleshooting, and incident management skills.
  • Flexible for rotational shifts (APJ, EMEA, AMER).

Good to Have

  • Experience with IT incident management tools.
  • Reporting, metrics tracking & data analysis skills.
  • Knowledge of Dell tools, Sales operations, or CRM systems.

If you have a background in Order Management / OTC / Sales Tool Support and love solving technical challenges Apply Now -

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