Order Management

5 days ago

Hyderabad Chennai, India Teamware Solutions Full time

Job Description Key Responsibilities - Manage end-to-end order management processes and ensure timely order fulfillment. - Coordinate with internal teams and partner sites to resolve technical or system-related issues affecting order processing. - Perform first-level troubleshooting for reported issues in order management systems. - Escalate complex problems to IT or relevant departments when needed. - Track and manage incidents to ensure quick resolution and minimal downtime. - Analyze recurring issues and suggest process improvements to optimize order workflows. - Provide feedback to enhance operational efficiency and customer experience. - Work in shifts that may include evenings or nights depending on the region supported. Required Skills & Qualifications - Strong experience in Order Management, preferably in a BPO environment. - Familiarity with global sales operations and multi-region support. - Ability to troubleshoot technical issues and coordinate with cross-functional teams. - Strong analytical, problem-solving, and communication skills. - Flexibility to work across APJ, EMEA, or AMER shifts as required.

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