International Customer Support Executive

3 days ago

Chennai, Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time ₹ 3,78,000 - ₹ 5,40,000 per year

We are Hiring

Process : International Customer Support Executive.

Sector / Industry : Banking & Financial Services.

Experience : 1* Year in International voice support.*

Languages : Excellent English, B2 Quality

Qualification : Graduate

Interview : Virtual Mode

Salary : 30% Hike from the Previous CTC (Range - 3 to 5.5 LPA)

Working days : 5 days, US Shifts - Saturday & Sunday off.

Working hours : Any 9 hours including one hour break-

Cab will be provided. Candidates must be within the boundary limits.

Location : Ambattur, Chennai.

Looking for Immediate joiners

Roles and Responsibilities :

1) Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline

2) Must have knowledge in BFSI Industry

3) Handling Inbound/Outbound Calls and Emails:

Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions.

4) Issue Resolution:

Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.

5) Product Knowledge: Maintain a thorough understanding of the company's products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.

6) Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.

7) Cross-cultural Communication:

Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.

Interested candidates can contact HR

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • US shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • How many years of Experience do you have in International Customer Support Voice process ?
  • Can you speak English fluently?
  • Are you a immediate joiner?

Experience:

  • International Customer Support Voice process : 1 year (Required)

Work Location: In person

Speak with the employer

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