
Telesales Head
1 day ago
Job Title: Head of Telesales
Location: Koramangala, Bangalore
Job Type: Full-Time. ( 10am to 07pm )
Experience: 7 to 8 years
Reports To: Head of Sales / CEO
Job Summary: As Head of Telesales, you will lead and scale the telesales (inside sales) function to drive acquisition, growth & profitability for our gold-buying operations. You will create strategies, build and manage a high-performing team, optimize lead flow and conversion, and ensure excellent customer experience while maintaining compliance and transparency. Your role includes setting targets & KPIs, monitoring performance, collaborating with marketing, operations & finance, and constantly improving processes to boost sales volume and margin.
Key Responsibilities
1. Strategy & Planning
- Define the telesales strategy aligned to the company's goals and growth plans (volume of gold buying, market penetration, revenue, margin).
- Set targets, KPIs, quotas for the telesales team (e.g. number of calls, conversion rate, average gold value per transaction, lead dropoffs).
- Plan campaigns (cold calls, warm leads, follow-ups, repeat customers) and allocate leads/channels appropriately (legacy customers, field leads, inbound marketing, digital).
2. Team Leadership & Management
- Hire, train, coach, mentor telesales managers and executives.
- Define roles and responsibilities, build a strong high-performance culture.
- Monitor performance regularly, provide feedback, corrective coaching, rewards & recognition.
3. Operations & Process Improvement
- Define and maintain standard operating procedures (SOPs) for calls, lead handling, follow up, customer objections etc.
- Build or refine the call scripts, objection handling playbooks, and quality monitoring processes.
- Implement tools/CRM to track leads, conversion rates, call statistics etc.
4. Lead Management & Forecasting
- Ensure efficient flow of leads from marketing / field / digital to telesales, minimize lead leakage.
- Forecast sales volume, gold buying volumes, revenue, and ensure team is equipped to meet them.
- Analyze performance metrics, identify bottlenecks, drop-offs, and optimize processes.
5. Customer Experience, Compliance & Trust
- Ensure high standards of customer service: clear transparent communication about purity, valuation, process etc.
- Ensure regulatory compliance (e.g. KYC, anti-money laundering, local laws about precious metals).
- Build customer trust (critical in gold business) via quality checks, transparency, grievance redressal.
6. Cross-Functional Collaboration
- Work with Marketing / Digital teams to get good quality leads.
- Coordinate with Branch / Field Sales teams to ensure smooth handover where physical meeting is required.
- Liaise with Finance, Legal, Operations to ensure settlement, payouts, logistics are properly handled.
7. Reporting & Budgeting
- Maintain dashboards & reports (daily, weekly, monthly) for senior leadership.
- Define budget for telesales operations, tools, manpower, training.
- Monitor cost of acquisition, ROI, and take actions to optimize.
Qualifications & Experience
- Bachelors Degree (Business / Commerce / Marketing) MBA preferred.
- 7--8+ years in sales / telesales / inside sales, with at least 3-5 years in a leadership / management role.
- Experience in retail / financial services / precious metals / gold buying business is a strong plus.
- Good understanding of telephony / call center operations, CRM systems, metrics.
- Strong analytical mindset. Can interpret data, spot trends, and use them to drive improvements.
- Excellent communication skills (verbal and written), negotiation skills.
- Proven track record of meeting / exceeding targets.
Skills & Competencies
- Leadership & team building
- Strategic thinking + hands-on execution
- Customer centricity & ethical conduct
- Resilience, ability to handle rejections / objections
- Data-driven decision making
- Strong organizational & process orientation
KPIs / Metrics for Success
- Number of leads contacted / calls made per month
- Conversion rate (% leads customers)
- Average value of gold per customer / per transaction via telesales
- Customer acquisition cost (CAC) via telesales channel
- Retention / repeat business from telesales customers
- Turnaround time (from lead receipt to closure)
- Compliance metrics (no legal issues, KYC etc.)
-
Head - Inside Sales ( Digital Business)
2 weeks ago
Bengaluru, Karnataka, India Talent Destination Full time ₹ 20,00,000 - ₹ 60,00,000 per yearMust have a strong Inside Sales operations exp of 12 to 15 yrs.Managed 100+ member telesales team.Managed Inside sales/Outbound sales.Have worked on generating a revenue of 100+ cr
-
Sales Co-ordinator
1 week ago
Bengaluru, Karnataka, India Shakthi Healthy Fresh Meats Full time ₹ 2,64,000 - ₹ 3,00,000 per yearCompany: My Chicken and MoreLocation: IndiranagarSalary Range: ₹22,000 – ₹25,000 per monthAbout UsMy Chicken and More is a growing brand in the HORECA (Hotels, Restaurants, Cafes) supply sector, known for delivering quality poultry and related products. We are expanding rapidly and are looking for motivated team members to strengthen our operations and...
-
Business Development Executive
3 days ago
Bengaluru, Karnataka, India USNATEK Full time ₹ 2,40,000 per yearJob descriptionBusiness Development ExecutiveCompany: USNATEKLocation: Remote (Work from Home) with Occasional Travel for MeetingsExperience: Fresher or 0-1 year in Software or SaaS SalesJob Type: Full-timeReports To: Head of Business DevelopmentJob Summary:USNATEK is seeking a high-energy, ambitious, and trustworthy Business Development Executive to join...
-
Telesales Executive
2 weeks ago
Bengaluru, Karnataka, India sarvhr solutions pvt ltd Full timeWe are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable...
-
Telesales Executive
2 weeks ago
HSR Layout, Bengaluru, Karnataka, India AppsForBharat Full timeAbout AppsForBharat:AppsForBharat, a series B-funded faith-tech startup, is backed by India’s best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs & IIMs, with...
-
Telesales Executive
2 weeks ago
Bengaluru, Karnataka, India Transorze Solutions Full timeProcessing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and WhatsApp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...
-
Branch Head
1 week ago
Bengaluru, India Michael Page Full timeOpportunity to work with a leading Global Beverage brandOpportunity to lead the entire South or West or both, depending on capabilityAbout Our ClientA leading Global Beverage brandJob DescriptionLead the external annual business plan (ABP) development and alignment with the bottler (volume, distribution, picture of success, promotional calendar, execution...
-
Telesales representative
2 days ago
Bengaluru, India Creatigrity Technologies Pvt Ltd Full timeAbout ONSTO Media Production HouseONSTO (One Stop) Media House is a full-service media production studio based in Bengaluru, offering end-to-end creative solutions — studio rentals, video shoots, podcast production, post-production editing, graphic design, live streaming, branding and content strategy.Location: 175, EPIP Zone Whitefield Rd, KIADB Export...
-
Telesales representative
2 days ago
Bengaluru, India Creatigrity Technologies Pvt Ltd Full timeAbout ONSTO Media Production HouseONSTO (One Stop) Media House is a full-service media production studio based in Bengaluru, offering end-to-end creative solutions — studio rentals, video shoots, podcast production, post-production editing, graphic design, live streaming, branding and content strategy. Location: 175, EPIP Zone Whitefield Rd, KIADB Export...
-
Telesales Representative
2 days ago
Bengaluru, India Creatigrity Technologies Pvt Ltd Full timeAbout ONSTO Media Production House ONSTO (One Stop) Media House is a full-service media production studio based in Bengaluru, offering end-to-end creative solutions — studio rentals, video shoots, podcast production, post-production editing, graphic design, live streaming, branding and content strategy. Location: 175, EPIP Zone Whitefield Rd, KIADB Export...
-
Telesales Executive
5 days ago
Bengaluru, India Digistart Full time**JOB DESCRIPTION** We are looking for an experience and self-driven Telemarketer to join our Pre-sales team! As a Telemarketer, you will be responsible for generating calls to potential customers with the main goal to achieve your sales quota. Telemarketer are sales representatives responsible for reaching out to potential clients and customers over...
-
Associate - Contact Centre
1 week ago
Bengaluru, Karnataka, India Varthana Full time**Published on** 17-Jul-2025 **Branch** Head Office **Qualifications** 12th STD **Experience** 0 Years - 0 Months To 2 Years - 0 Months **Contact** Thejas - 94970 85435 **Key Requirement for the Position** 2-3 years of tele calling experience with a diploma or degree Proven Sales track record with priori experience in tele calling Ability to learn new...
-
Telesales Executive
2 days ago
Koramangala, Bengaluru, Karnataka, India Paramount HR Full timeOverview: We are looking for dynamic and goal-oriented professionals for our Retail Wealth Advisory team. As a Senior/Wealth Consultant (SWC/SSWC), you will be responsible for helping clients build long-term wealth through disciplined equity investments. This role involves extensive client interaction, requiring excellent communication and persuasive...