Sales Operations Executive

2 weeks ago

Cochin, Kerala, India Arjuna Natural Pvt. Ltd Full time ₹ 80,000 - ₹ 1,20,000 per year

JOB PURPOSE

Arjuna Natural Private Limited has been India's leading manufacturer and exporter of standardized botanical extracts for the nutraceutical industry for over three decades. Established in 1989, the company has grown exponentially, serving customers across 65 countries and holding several international patents, most of which are successfully commercialized worldwide.

As the organization continues to expand its global footprint, the Management is seeking dedicated and detail-oriented professionals to join us as Sales Support Executives, contributing their coordination skills, customer focus, and operational efficiency to strengthen our sales and order management processes. We are looking for individuals who are committed, process-driven, and eager to support seamless customer service, efficient order execution, and cross-functional collaboration as part of our continued growth journey.

KEY RESPONSIBILITIES:

1.  
Sales Order & Purchase Order Management

·   Enter and process Sales Orders (SO) based on customer Purchase Orders (PO).

·   Verify PO details such as pricing, quantities, delivery timelines, and commercial terms before SO creation.

·   Maintain accurate and up-to-date records of all SO/PO transactions in ERP/CRM systems.

2.  Coordination with QC/QA, Production Planning, Logistics & Sales Team

·  Work closely with Production Planning to track batch readiness, material availability, and dispatch timelines.

·  Coordinate with QC/QA for product clearance, documentation, and sample approvals.

·  Liaise with Logistics to ensure timely dispatches aligned with customer commitments.

·  Ensure customer delivery expectations match internal production schedules.

3. Customer Communication

·  Communicate material readiness, dispatch timelines, and sample availability to customers.

·  Coordinate sample dispatches and track courier details.

·  Ensure all dispatch documents (COA, test reports, packing list, invoice, etc.) are accurate and compliant.

4. Support to CSCO

· Monitor and assist in managing the CSCO's email inbox.

· Respond to routine queries, escalate critical communications, and ensure timely follow-up actions.

· Support documentation, reporting, and communication tasks as assigned.

SKILLS AND KNOWLEDGE

Qualifications & Experience:

· Education: B.Com / BBA / B.Sc / B.Tech / MBA (Operations, Supply Chain, or Marketing preferred).

· Experience: 2–4 years of experience in sales support, order processing, customer service, or supply chain coordination—preferably in a manufacturing, nutraceutical, FMCG, or food ingredients industry.

Skills:

·  Good verbal and written communication skills.

·  Strong customer orientation.

·  Excellent coordination and follow-up ability

·  Problem-solving and analytical thinking.

·  Proficiency in MS Office tools (Excel, Word, Outlook).

·   Ability to work in a fast-paced and cross-functional environment.

Be a part of Arjuna Natural Pvt Ltd's passionate and driven team, contributing to the growth and success of a globally recognized nutraceutical company. We are seeking professionals with strong coordination skills, customer orientation, and keen attention to detail to support our sales and order management processes.

Join us and grow your career while playing a key role in strengthening our service excellence and supporting our journey toward continued organizational success.

Arjuna Natural Pvt Ltd is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds to apply for this exciting opportunity.

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