Siebel Developer

Position: Siebel Developer

Location Bengaluru

Engagement Type: Permanent /Full-time

Role Overview

We are seeking a highly specialized and product-focused Software Engineer to join our core development team. The primary mission is to design, build, and maintain our proprietary
Siebel Smart Connector
—the mission-critical product that seamlessly embeds Genesys Cloud communication capabilities directly into the Siebel CRM interface.

This role requires a unique blend of
elite modern JavaScript/TypeScript engineering
and
deep functional expertise within the Siebel platform
to deliver a fluid, all-in-one agent experience for our enterprise clients.

Core Responsibilities (Bridging CTI and Siebel)

1. Siebel Product Development:
   Serve as the technical expert responsible for developing, maintaining, and enhancing the core Siebel Smart Connector.
2. Frontend Integration:
   Utilize modern frontend frameworks (React/TSX, HTML/CSS) to build custom, highly responsive UI elements that surface real-time CTI events (e.g., screen pops, call controls) directly within the Siebel application.
3. API Architecture:
   Design, implement, and maintain robust API integrations (REST) between the Genesys Cloud platform and Siebel's data layer, ensuring strong typing, reliable control flow (async/await), and resilient communication logic (retries, timeouts).
4. Siebel Data Fluency:
   Utilize platform-specific knowledge to efficiently access, query, and enrich data payloads from the Siebel repository, ensuring fast and accurate data insights for the contact center agent.
5. DevOps & Quality:
   Implement and uphold rigorous dev-process practices, including Git-based collaboration, automated testing, and comprehensive logging for complex asynchronous pipelines to ensure 24/7 reliability.
6. CTI Subject Matter Expert:
   Apply deep functional understanding of CTI concepts (queues, agents, skills, routing, softphone) to optimize how the connector handles real-time interaction management.

Required Technical Qualifications

A. Siebel Platform Expertise (The Specialized Skill)

• Proven ability to
  navigate the Siebel CRM platform
  from a developer perspective, including understanding its core architecture, data model, and customization layers.
• Direct experience with Siebel-specific development tools and integration points (e.g., Siebel Open UI customization, Siebel EAI, Siebel Web Services) is highly desirable.
• Ability to integrate custom UI components into the Siebel application without extensive ramp-up time.

B. Core Software Engineering

• Solid TypeScript/JavaScript Engineering:
  Mastery of modern JavaScript/TypeScript development, including strong typing, modular architecture, and advanced asynchronous control flow.
• Frontend Technologies:
  Proficiency in React/TSX, HTML, and CSS for building custom, highly-performant UI components.
• API and Data Layers:
  Expertise in designing and consuming REST APIs, implementing secure
  OAuth flows
  , and managing data transformations between disparate systems.

Contact Details:

E-mail /Phone no:

About Us:

Techaxisinc is a US based firm which specializes in discovering, engaging and placing top talent globally, for full time or contract positions in leadership and mid to senior level positions for companies in the technology, healthcare, energy and education space.

Equal Opportunities Employers Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.