Siebel Technical Architect

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack.

Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle's cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud.

Do you like to work in edge technologies?

Are you excited to develop professionally?

Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience?

If answer is Yes? Then we are searching an IT engineer like YOU.

What you will be doing:

• As a Senior Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization.

• You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system.

• As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects.
• You will be working with a globally spread talented teams across technology domains.
• You will handle critical issues and escalations with utmost customer satisfaction.
• You should flexible to work in multiple technologies . You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program). Upskilling is an important aspect of the career which not only help business but also assist in your growth.
• Opportunity to work in OCI/ Gen2 Cloud

What you bring:

• 15+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration

. High technical knowledge depth along with leadership and customer management skills as Siebel Architect.

• Experience to collaborate with business presales opportunities to develop the Siebel business.

. Experience to work directly with customer for business development.

. You should be well versed in application Installation/Upgrade/Migration/ Patching & have at least 4 upgrade / migration project experience on latest SIEBEL version.

. High technical knowledge depth along with leadership and customer management skills.

• Worked in one Unix or Linux platform & Windows. Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster.

. Strong interpersonal, presentation, and communication skills

expertise in Siebel migration to OCI and OCNA & Kubernetes

Added bonus if you have:

. Experience on CI/CD

. DEVOPS skills – python, docker, Kubernetes will be added advantage

• Cloud Admin experience in OCI or other clouds Azure, AWS
• Latest Certification in Oracle Cloud Infra & Oracle SIEBEL technologies.

. Experience to work in Standby basis (24x7) or scheduled out of hours operations.

What We offer You:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A great workplace for YOU to Succeed

Desired Competencies:

. Self-motivated and resourceful, self-education attitude

• Should be a technical leader who inspires other teammates.

. Work as a team-player and demonstrate own initiative and commitment

• Should have excellent written and verbal skills in English
• Experience working with globally distributed team is preferred
• Demonstrate character, clarity, courage and commitment to high-performance
• Champion a better, faster and simpler way of doing things
• Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs

Career Level - IC4

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.