Noc Engineer 2

2 weeks ago

Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Level 2 NOC Engineer (Troubleshooting-Focused, Standard Hours)

The Level 2 NOC Engineer is responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. This role does not include routine monitoring or first-response duties, but instead focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents.

Key Responsibilities:

  • Receive and own escalated tickets from Level 1 NOC or Service Desk teams, providing in-depth troubleshooting for network, server, and connectivity issues.
  • Perform detailed diagnostics using logs, traces, and advanced tools to isolate faults across LAN, WAN, wireless, and security infrastructure.
  • Liaise with vendors and internal engineering teams to resolve complex or persistent incidents, including hardware failures, configuration errors, and service degradations.
  • Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention.
  • Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes.
  • Support field engineers and on-site teams with remote diagnostics and technical guidance as required.
  • Maintain and update technical documentation, runbooks, and troubleshooting guides.
  • Ensure all work complies with SLAs and internal quality standards.

Skills & Experience:

  • Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi.
  • Experience in Mikrotik is must.
  • Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis).
  • Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems.
  • Excellent analytical and communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
  • Typically requires 3+ years in a NOC or network support environment, with relevant certifications

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