Associate SME

2 weeks ago

Bengaluru, Karnataka, India Microland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:Education Qualification :Any Graduate (Engineering / Science) Skills :Primary -> Technology | Unix and Linux (RHEL, Centos, Ubuntu, OEL) | 3 - Experienced Certification :Technology | Unix Administration Delivery Skills :Troubleshooting and Management: OS related issues,OS Management - Server build/ Decommissioning domain, creating scripts for daily/weekly tasksRestoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets.Triage: Troubleshoot and in case of unresolved ticked, ecpected to excalate to CoE in time with aim to meet SLA. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugsProcess Compliance: Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement themConduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issuesGather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),Followthrough andexecute the various Escalation Matrix (Vendor , Internal and Customer defined),Ensure tickets are closed post user/customer communication,Maintain inventory of Network equipments and links,Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.Unix and Linux (RHEL, Centos, Ubuntu, OEL) Configure and manage user accounts and groups independentlyInstall, configure, and manage software packages and servicesImplement and manage file system permissions and securityConfigure basic networking and firewall settingsPerform system monitoring and basic performance tuningLocation:India - BengaluruCreated On:21-Aug-2025

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